Skip to Main Content
← Back to Jobs

Call Center Representative

AgreeYa Solutions Tulsa, OK
  • Expired: over a month ago. Applications are no longer accepted.

Role: Call Center Customer Representative

Location: Tulsa, OK 74117

Duration: 12 Months Contract

Job Responsibilities:

  • Process Local Native Port & MACD Orders submitted by customers in Portfolio for Wholesale SIP Product
  • Manage customer activity through all owned milestones: Order Received, Order Validated, Order Rejected, LSR Submitted, FOC Received &Order Activated
  • Handle and manage customer escalations on Order Issues and Out of Service Scenarios
  • Contact customer to verify critical order information. e.g. provide regular implementation reports on all orders in progress.
  • Ensure customers are provided with confirmation of critical service installation dates.
  • Monitor order progress and escalate as appropriate with internal and external suppliers
  • Provide the customer and account teams with frequent updates and status reports (both written and verbal as required).
  • Escalate as required to ensure customer requirements and due dates are met
  • This role will require the ability to provide *** leadership details for project management for large, complex projects and provide customer communication /coordination as required e.g. weekly calls, written communication, project timelines.
  • This role will require effectively working with supplier teams (ILEC & CLEC) to build strong relationships and manage the success of key performance metrics.
  • This role will be required to work toward improving the overall customer experience by driving change to improve delivery cycle time.

Required

  • Role will require direct interfacing and daily communication with Wholesale Customers.
  • Candidate should have excellent verbal skills and need to harbor an ability to work well in an ambiguous and complex environment.
  • Oversee multiple orders, concurrently, for large projects thus should have critical thinking in the decision-making process.
  • A thorough understanding of voice and data networks; understand how *** Business VOIP solutions are technically and systematically delivered.
  • Action Oriented, proactive, well organized and a thinker out-of-the-box.
  • An autonomous independent thinker who can convert strategic objectives into superior tactical execution within Service Delivery
  • Ability to prioritize work independently based on the needs of the business and our customers.
  • Clear communicator both verbally and in writing.

AgreeYa Solutions

Why Work Here?

Unlimited earning potential! Superior Benefits!

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999. AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,700 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, BFSI, Healthcare, Utility, Technology, Public sector, Credit and Collections, Accounts Receivables Management and others

Address

Tulsa, OK
74117 USA

Website