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Systems Administrator

Agio New York, NY

  • Posted: over a month ago
  • Full-Time
Job Description

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting. With over 200 employees, the company is headquartered in New York, NY with its Network Operations Center (NOC) in Midwest City, OK and Security Operations Center (SOC) in Raleigh, NC. For more information, please visit  .  


The Systems Administrator is one of the most critical roles and at the heart of Agio’s mission to create a loyal client base. Every client, every interaction, every day, the Systems Administrator is focused on delivering a stellar service experience. The Systems Administrator will be responsible for delivering outstanding technical support for Agio’s dynamic client systems. A commitment to effective communication, quality, attention to detail, and follow through is key to success in this fast-paced role. 


Your ability to communicate fearlessly will establish trust with both clients and team members.  When you action each case, using established procedures and standards, our clients will see the consistency and excellence you deliver.  Through this consistent behavior, your team can rely on you to provide accurate and detailed information, empowering them to provide an outstanding client experience. 

  • Deliver an “out of this world” remote systems support experience 
  • Level 2 Engineering and Support for client infrastructure 
  • Monitor and manage email and case management queues 
  • Performance of environment, system, and service health assessments with an attention to quality and detail - correct the misconfiguration/anomaly or escalate, as needed 
  • See cases through to client-confirmed completion 
  • Assist with automation of repetitive tasks and suggest efficiencies to enervate existing practices 
  • Document support-related solutions and client environments 
  • Identify repetitive issues for root cause analysis 
  • Ensure cases exceed client expectations and are within Agio pre-defined OLAs 
  • Projects, as assigned 
  • Should be comfortable speaking to clients regarding their technology needs and making recommendations 
  • Troubleshoot and resolve issues in a timely manner 
  • Work from a ticketing system and provide quality updates to clients and internal teams 
  • Document all work completed and train support staff on client systems 
  • On-call is required as a part of this role 
  • Perform site surveys for clients and put together recommendations in a business ready format. 
  • Troubleshoot issues thoroughly and perform Root Cause Analysis  
  • Passion for delivering an outstanding client experience 
  • Superior written and verbal communication skills 
  • Confident and friendly phone presence 
  • Flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment  
  • Strong troubleshooting and problem solving skills 
  • Confidence to “Speak Up” and share knowledge, areas of improvement, etc. 
  • 3 + Years Windows server experience but not limited to: Active Directory Design, Configuration, and Troubleshooting, File Sharing Technologies including but not limited to NTFS, DFS, FTP, SAN, NAS, and Backups, Group Policy Design, Configuration, and Troubleshooting 
  • 3+ Years’ experience with Azure backups preferred. Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.   
  • 3+ Years’ Citrix Experience. Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.   
  • 3+ Years’ Microsoft Exchange /M365 Exchange Online administration. Exchange 2019/2016 experience preferred but should be familiar with 2013/2010. Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.   
  • Ability to troubleshoot mail flow issues (internal connectors or SMTP inbound/outbound)  
  • Ability to troubleshoot performance issues, and comfort with database maintenance tasks. 
  • Collaborative, team-player, stays “Cool Under Pressure” 
  • Ability to provide off-hours on-call support  
  • 3+ yrs. hands on Server Administration experience including but not limited to: Active Directory account management, Out of band Management. Certificate and License Management. Server hardware, M365 Administration 
  • Strong scripting abilities (PowerShell, Perl, SQL, PowerCLI, XML, YAML, Python, batch, C#) 
Preferred Experience 
  • Trade platform experience (Bloomberg, Reuters, etc.) 
  • Citrix Experience (Netscaler | PVS | Storefront | Studio | XenApp | XenDesktop | App Layering) is a plus but not required 
Desired/Optional Technical Skills  
  • Scripting (PowerShell, VBScript, batch) 
  • Automation Software such as AutoSys 
  • MS SQL Server, FTP, VMware, BES, MSFT Exchange 
  • Unix/Linux systems  

B.S/B.A. Degree or Relevant Experience preferred

  • 20 PTO days
  • 10 sick days
  • 32 hours of paid volunteer time
  • Commuter benefits    
  • Comprehensive medical benefits 

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New York, NY
10017 USA
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