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Hospital/Customer Service Representative/Full Time/Temp to Hire

Agiliti Health
Newport Beach, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Hospital Service Technician is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. The HST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.

Full-Time Schedule:

Wed-Sun, Variation of 1st shift (7:00am-3:30PM) and 2nd shift (2:30pm-11:00pm)

What You Will Do in This Role

  • Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
  • Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
  • Provides a quality service, performs to quality standards, and meets both customer and company metrics.
  • Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.

What You Will Need for This Role

  • High school diploma or equivalent.
  • Customer service experience required and prior work experience in hospital setting preferred.
  • Basic computer skills.
  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
  • Able to lift and/or push up to 75 pounds and stand and walk for long periods of time.
  • Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

What Skills You Will Use in This Role

Collaborative Work Style, Computer Literacy, Customer Resolutions, Customer Service, Detail-Oriented, Interpersonal Communication, Inventory Management, Problem Solving, Quality Control (QC), Written Communication

Company Description
We help hospitals and health systems address their challenges — including compliance requirements, general cost pressures, the rise of consumerism, looming talent shortages and the rising quality issues related to medical devices. We ensure the right equipment is in the right place at the right time — from infusion pumps to beds to imaging devices — so physicians, nurses and other caregivers spend more time focused on patient care. We provide supply chain teams with valuable insights they can use to control costs. And we offer a full range of clinical engineering services — supplemental support and full outsource programs — to unburden your biomed department.

Agiliti Health

Address

Newport Beach, CA
USA

Industry

Business

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