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Call center customer services and sales

AgileOne Rochester, NV

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Acts as initial point of contact for inbound participant requests and questions regarding HRS products. Maintains a high level of product and system knowledge to provide support to internal and external partners.
•Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience. Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service. Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions. May conference participants into systems to help navigate through various menu options. Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
•Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.? Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.

Ideal Candidate must have:

Individuals need to be able to multi task and take notes
Customer Service skill are a must
Prior Call center experience is a huge plus
will be working in multiple system so being tech savvy is a must
Individuals need to be willing to learn and take direction. be coached
Must be punctual
This is a call center position and candidates need to be aware that there will
be a large volume of calls back to back throughout the day

Working 40 hours per week. Candidates should be available 8AM-8PM. Shifts will
be assigned by managers


Why Work Here?
Is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights,

We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our sales associates earn a competitive base salary, uncapped commissions, and exceptional benefits — along with top training and support and all-expenses-paid luxury incentive trips for high performers. If you’re coachable, persistent, smart, executive-savvy, and looking for your next great adventure,

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Rochester, NV




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