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UX Writer

Agile Global Solutions
Sacramento, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

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JOB SUMMARY

The UX Content Writer is responsible for producing compelling, informative and engaging content across a broad range of digital product experiences for B2C and B2B external audiences, including current and prospective members, dentists, groups, brokers and corporate audiences.

This individual will be a strong UX writer and create digital content for websites, product microcopy, user education and other digital products. This role will support Product Development and Marketing.

Writing should adhere to brand guidelines, ADA compliance and UX writing best practices. All content should be succinct, engaging and voice- appropriate content for the intended audience.

 

ESSENTIAL DUTIES

 

Produces and maintains user-focused content for digital products, including website/mobile interfaces, microcopy, error messages, tool tips, FAQs, chatbots, user education, product-related emails and other product-related content with special attention to succinct and compelling content.

Develops strategic product content for the enterprise, which requires an understanding of the complexities around insurance industry regulations, product characteristics and the health care industry.

Presents complex ideas in an understandable, relatable and engaging format with an emphasis on elevating the customer experience.

Writes engaging, informative user-friendly content that scales across a range of products to drive brand awareness, engagement and task completion. Produces content that aligns with brand guidelines and maintains content consistency and unified brand voice across products and platforms.

Partners closely with product and/or UX designers, software developers, web producers, QA testers and project managers to continuously improve the quality of our content across channels.

Earns trust and builds relationships across the whole enterprise to gain a deep knowledge of priority projects and company initiatives.

Manages multiple projects simultaneously with little to no supervision in a fast-paced, Agile delivery schedule, including research, writing, approvals, editing, proofreading, creating test scenarios/test content, coordinating with design or web team as needed and overall quality control. Regularly reviews teammates writing for accuracy and style.

Anticipates project challenges and develops content strategies to address. Evaluates users needs, pain points and motivations and develop content solutions accordingly.

Conducts content inventory audits, define information architecture and formulate content strategy for an array of products for multiple audiences. Attends user research studies and uses the findings to inform content decisions and identify content gaps.

Researches the latest industry trends and best practices for content and actively participate in shaping our editorial style.

This list is not all-inclusive and you are expected to perform other duties as requested or assigned

 

Skills/Experience:

Superior writing/editing skills (must submit a portfolio), with the ability to write concise, compelling content and adjust tone and voice for different audiences and products

Editorial mindset that seeks to understand what content our audiences are seeking and to engage them in the conversation

Experience with mobile-first content and user testing/research

Experience working on Agile product teams, including quick adaptation and iteration

Strong time management skills, with ability to work on multiple projects at the same time, communicate effectively with team members and meet short- and long-term deadlines

High level of creative consistency, brand adherence and attention to detail

Strong editing and proofreading skills including grammar, spelling and punctuation

 Proficiency working with Adobe Experience Manager (or similar), Confluence and Jira

 Familiarity with UX writing standards, accessibility guidelines (WCAG), SEO best practices

 

Required Skills:    

The ideal candidate comes with experience working in a regulated setting

3-5 years of experience working as a UX writer

Experience working in a fast-paced Agile product development environment

Experience working with Adobe Experience Manager (or similar web platform), Confluence, Jira and Figma (please highlight on resume)

Proactive, great social skills, professional/clear communicator

 

Desired Skills:      

A certificate in UX Writing or UX design would be helpful

 

Degree Requirements:    

A four-year Bachelor's degree and/or a Master's degree in a related field

 

Agile Global Solutions

Address

Sacramento, CA
USA

Industry

Arts and Entertainment