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Customer Care - Best Service Representative

Ageatia Global Solutions Racine, WI
  • Posted: over a month ago
  • Other
Note:
Hours: Variable: Primarily between 8:00 AM-5:00 PM M-F but must be flexible. Hours can vary between 8:00 AM-8:00 PM including weekend support. will discuss more in interview

Ops Annex
**Must pass a typing test of at least 35WPM more looking at someone with 50 plus WPM

Description:
The Best Service Representative ensures seamless facilitation of warranty claims, including but not limited to; warranty verification, proration determination, order entry and additional miscellaneous duties as assigned.

Responsibilities include:
Contacting authorized dealers using written and verbal methods to accurately validate equipment information

Interacting with dealers, field personnel and end-users to ensure a uniform process

May enlist assistance of established inter-company contacts to assist with complex issues
Ability to work autonomously in a fast-paced environment

Required Qualifications:
Associate's degree in Business Management or related discipline; 2+ years' experience in customer service, claims/warranty or data entry related role may be considered in lieu of degree
Proficiency in Windows-based operating systems
Proficiency across the Microsoft Office Professional software suite
Ability to type 35 WPM

The preferred candidate will have experience with the following:

Bachelor's degree in Business Management or related discipline

5+ years data entry, warranty administration or call center experience

Experience with agriculture or construction products, alternative experience in the automotive, heavy equipment, or off-road vehicle markets may be considered as well

Excellent written and verbal communication skills including proper phone etiquette

Possess strong interpersonal, facilitation, problem-solving, and team-building skills

Ability to type 50+ WPM
Experience working in a CRM system.

Ageatia Global Solutions

Address

Racine, WI
53404 USA

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