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Customer Service Representative

Affy Tapple
Niles, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Customer Service Representative

Reports to: Customer Service Manager

Job Description:

The Customer Service Representative is a full-time, hourly position. Whether on the phone or via email, they will be responsible for assisting customers and vendors with orders while providing top-quality service. They will provide information about our products as well as answer questions, and process returns. This position is located in Niles, IL.

General Responsibilities:

  • Providing information to customers about our products via phone or email
  • Entering orders
  • Escalating queries and concerns
  • Working with a team of CSRs and other departments to find appropriate solutions
  • Work with the marketing team on corporate gifting projects
  • Ensure customer satisfaction by providing solutions to customer complaints
  • Other duties as assigned

Experience & Requirements:

  • 1-2 years of Customer service experience including eCommerce & Call center support
  • Excellent attention to detail
  • Positive attitude and excellent verbal communication skills
  • Effective at managing multiple projects and working with other departments
  • Ability to work in an office environment (Hours to be determined, some Saturday work between Labor Day & Christmas)

Affy Tapple

Why Work Here?
Great team environment where you will have the opportunity to shine! Growth potential! We offer a 50% employee discount on all products

Since our founding in 1948, Affy Tapple — the creator of The Original Caramel Apple — has been a Chicago and Midwest tradition. The Caramel Apples we introduced to the marketplace 70 years ago still use the same delicious recipe today, eaten by generations of customers in Chicago and beyond! We’re proud to have had our products in local grocery stores throughout Chicagoland and to continue to be a favorite for families. Today, our Caramel Apples come in many varieties — from classic peanut to options topped with chocolate chips, or all kinds of candy bar pieces.


6300 Gross Point Rd Niles

Niles, IL



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