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Customer Service Representative (CSR)

Affinity Resources
Hialeah, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are hiring a CSR!

Essential Duties and Responsibilities include the following

· Answer incoming calls and assist the customer with his/her inquiries

· Data: entry of customer orders into ERP system

· Data: entry of customer orders into ERP system

· Logging into customer portal to obtain orders, and provide status update

· Manage customer orders and provide status updates

· Provide excellent verbal and written communication skills

· Be very accurate, responsible, and tactful in dealing with a multitude of customers at all levels

· Other duties and responsibilities may be assigned

· Tracking and reporting daily KPI’s


· Strong CSR and FCR (First Contact Resolution) Experience

· Computer proficiency to 45 wpm

· Phone skills required, as well as organizational skills

· Minimum of 2 years in customer service

· Understands Microsoft software

· Ability to read, write, and speak English & Spanish, English & Creole

· Proficient with a PC and Microsoft office products (Excel, Word, Outlook) Required

· Computer and website navigation skills required

· Strong Customer service and communication skills

· Ability to work in team settings

Language Skills

Must have good grammar skills. Ability to communicate effectively in oral and written form and to write routine correspondence in English & Spanish.

If interested contact 786-303-3305

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Affinity Resources


Hialeah, FL



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