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Technical Customer Support Representative

Aerotek Ann Arbor, MI
  • Posted: 5 days ago
  • Other

This position is responsible for the following:

  • Answering approx. 15-20 calls a day from customers. The calls will be from employees of insurance companies and auto body shop that use this company software.
  • Your role will be to troubleshoot any questions/issues they are having with the system.
  • The goal is to handle all calls with the 1st call resolution mindset and provide exceptional customer service.

Qualifications:

  • 1-2 years of customer service experience in a call center environment
  • 1-2 years of help desk or technical support experience preferred
  • Must be computer savvy and have ability to do troubleshooting and problem solving.

Other Info:

  • Shift: Will either be 8AM-4PM, 9AM-5PM, 10AM-6PM, or 11AM-7PM (After training you will be assigned to a specific shift, need to be okay with any of the above).
  • Pay: $17/hr to start
  • Three weeks paid training

Position is set to start as a class of 7-9 people on February 3rd. If you consider yourself a tech-savvy person and want to join this months class apply today to learn more.

Aerotek

Address

Ann Arbor, MI
USA

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