This role will be strictly scheduling Veterans across the country.
They will either need a doctors appointment, a follow up or some type of medical need and the CCR will need to work with providers and doctors to get them scheduled.
They will also Gather, collects, records, tracks and verifies data and information from multiple sources.
Uses software for functional area to schedule appointments and document in the case management systems.
Compiles and generate reports, statistics, time lines, tables, graphs, correspondence and presentations.
Provides data and information to others on functional unit processes and procedures.
Delivers exceptional customer service at all customer touch points.
-Answer phones from automated call distribution system
-Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran's Administration
-Verify appropriate CPT and CLIN codes are assigned to each case
-Communicate directly with claimants and providers
-Obtain medical history for specific conditions
-Determine appropriate examinations, tests and specialists required for each case