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Customer Service Specialist

Aerotek Osseo, MN
  • Expired: November 25, 2019. Applications are no longer accepted.
Job Summary

Osseo client seeking 2 Customer Service Representatives to join their OEM Support department, long term. This organization is a distributor of mechanical and electrical parts for the restaurant and beverage industry.

The right candidate will be able to field 60+ inbound calls from store owners, restaurant managers, and kitchen staff that are having issues with a variety of foodservice equipment. Problem resolution and prompt follow up are required to be successful in this role.

Expect 60+ calls and a small amount of emails to support on a daily basis. Typical activities are to initially open a ticket and document the issue to be serviced. After a certain amount of check points are covered, the call will be transitioned to a Technical Support Representative.

The goal of each call is to resolve the problem over the phone and avoid warranty part replacement.

Typical Call from Technician or End User on site are URGENT and need quick resolution. Their business is suffering because a product is not working in the field.

Work Environment

Professional office headquarters for parts distributor.

Tenured team with low turnover and team focused environment. Encouragement toward innovation and a variety of work.

Team size is 5 total with Manager. The dress code is business casual.

Shift can start at 7:00am to 8:30am; flexible start time - shifts end at 5:00pm. Monday through Friday.

Qualifications

HS Diploma or GED
2+ years of recent experience in customer service at a call center
Pass Typing Test - 40 WPM







About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aerotek

Address

Osseo, MN
USA