Osseo client seeking 2 Customer Service Representatives to join their OEM Support department, long term. This organization is a distributor of mechanical and electrical parts for the restaurant and beverage industry.
The right candidate will be able to field 60+ inbound calls from store owners, restaurant managers, and kitchen staff that are having issues with a variety of foodservice equipment. Problem resolution and prompt follow up are required to be successful in this role.
Expect 60+ calls and a small amount of emails to support on a daily basis. Typical activities are to initially open a ticket and document the issue to be serviced. After a certain amount of check points are covered, the call will be transitioned to a Technical Support Representative.
The goal of each call is to resolve the problem over the phone and avoid warranty part replacement.
Typical Call from Technician or End User on site are URGENT and need quick resolution. Their business is suffering because a product is not working in the field.
Professional office headquarters for parts distributor.
Tenured team with low turnover and team focused environment. Encouragement toward innovation and a variety of work.
Team size is 5 total with Manager. The dress code is business casual.
Shift can start at 7:00am to 8:30am; flexible start time - shifts end at 5:00pm. Monday through Friday.
HS Diploma or GED
2+ years of recent experience in customer service at a call center
Pass Typing Test - 40 WPM
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