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Customer Service Representative

Aerotek Oklahoma City, OK
  • Expired: over a month ago. Applications are no longer accepted.
  • Candidates will be taking inbound calls from members and potential members regarding enrollment in affordable care act insurance.
  • Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.
  • Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines
  • Accept and implement coaching and feedback to achieve individual and team performance goals
  • Identify and resolve both regular and non-routine problems or escalate to more proficient team members
  • Apply knowledge, sound judgement and theoretical concepts to undertake and implement problem solving processes
  • Maintain 100% attendance during four-week New Hire Training from 8am-5pm.
  • Pay is $12.75/hr for English-speaking representatives and $13.75/hr for Spanish-speaking representatives

Additional Skills and Qualifications:

  • High School diploma or equivalent
  • Flexible Schedule, able to work Saturdays and anytime between 7am-6pm
  • Type 35 WPM
  • Basic computer skills and knowledge of Microsoft office programs.
  • Understand the concepts of navigation, search engines, and other web based applications
  • Excellent interpersonal and customer service skills
  • Sound reasoning and problem solving skills
  • Ability to pass written, verbal and scenario based assessments
  • Ability to read, understand and follow written policies and procedures

Preferred Qualities:

  • Experience in a call center environment a plus
  • Some College or technical school
  • Demonstrate stable job history
  • A genuine interest and passion for helping people
  • Previous experience in customer service related fields.

Work Environment:

  • 5-level Call Center facility
  • Large break rooms on each floor
  • Starbucks coffee espresso machines, large refrigerators, microwaves, television for employees on break
  • Marketplace centers on each floor
  • Variety of food trucks selected for breakfast and lunch breaks

Aerotek

Why Work Here?

Local clinic, part of large Oklahoma healthplex, seeking a qualified and personable Spanish-speaking Medical Receptionist!

Aerotek is a Professional Recruiting Firm partnered with over 150 companies in Oklahoma, and covering the National US as well. As the largest privately-held Recruiting Firm in the US, we promise that our people are everything and we will place you in the best fit position based on your background, goals and interests!

Address

Oklahoma City, OK 73127
Oklahoma City, OK
73127 USA