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customer service representative

Irvine, CA
  • Expired: July 28, 2020. Applications are no longer accepted.

The Customer Service Associate mainly processes orders via online, phone, fax, and emails. Other non-ordering job functions include interaction with customers to provide and process information in response to inquiries, concerns and requests about products and services. Essential Duties and Responsibilities - Receive and process customers' orders - Main job function - Resolve customer questions related to orders.

- Receive and analyze customers' requests and correspond with customers to provide requested information. - Generate invoices and price quotes for customers. - Record details of inquiries, comments and complaints.

- Manage customers' accounts and database of contact information. - Conduct inventory checks for customer. - Send confirmation of order to customer.

- Process credit card purchases with Quickbooks and perform customer verification. - Maintain records of customer interactions and transactions. - Maintain up to date knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.

- Assist in Returns and Replacements - Collaborate with the Accounting department for customer credit card charges, and customer "hold" accounts. - Prepare labels to ship products (fulfillment) for customers using FedEx, UPS, or other delivery companies. - Inputs new customers into the database - Initiates promo codes and computer input for tracking - Labels, weighs, stamps, and ships sample kits - Maintains liaison with other departments for order completion About Aerotek: **We know that a company's success starts with its employees.

We also know that an individual's success starts with the right career opportunity. As a Best of Staffing** **Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at** **Location: Irvine, California Posting ID: 7257984 Pay Rate:** US$17 - US$19 per hour The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



Irvine, CA
92604 USA



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