Aerotek is currently hiring for a Call Center Representative paying $17/hr-$18/hr, located in Edgewood, MD.
- MUST be able to work 10hr shifts Monday - Friday.
- MUST be able to work 5hr's on Saturday or Sunday.
JOB DESCRIPTION :
-Responsible for all aspects of customer service ranging from being the primary customer interface to working directly with all internal organizations throughout the entire customer purchase order life-cycle.
-The duties include assisting the team of sales managers by monitoring, following up and proactively resolving inquiries, change and/or complaints.
-Become familiar with Alcore products and services
-Responsible for timely and accurate management of all aspects of customer requirements. The involvement begins by supporting the SM during initial bid phase throughout all internal and/or external changes, culminating with product deliveries and achieving customer satisfaction.
-Receive, review and accurately enter Customer Purchase and Change Orders. Provide status from Operations to Customer, as needed.
-Coordinate with Production/Planning for lead-time, minimum order quantities and other essential information prior to acceptance of the customer order.
-Negotiate expedite fees, when applicable.
-Lead communications of relevant information between the Customer, SM, and internal organizations. Primary point of contact for prompt resolution for all customer concerns. Strive to balance business objectives with achieving customer satisfaction.
-Processes Request for Information / Quotation / Proposals through interactions with the Customer, SM and internal organizations. Submits bid proposals to Customers directly or via the SM. May participate in negotiations of price, lead-time and/or other elements of the bid.
-Document and maintain accurate list of contacts, meeting notes, programs, projects and product usage information for customers.
-Accurately document bid status and results in Visual ERP System.
-Actively participate in company meetings, as required.
-Coordinate with all internal departments and leadership to provide accurate customer information.
-Organize and participate in customer visits/plant tours.
-Accurately complete all administrative duties within required due dates.
-Follow written procedures and best practices developed by the Customer Service team.
-Actively strive to be part of a team that supports one another and cover other team members in their absence.
**Please apply and email resume **
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.