Customer service representative position is a professional position that answers incoming customer inquiries from members, providers and internal stakeholders.
Customer inquiries can be received via Calls, letters and/ or other electronic means such as Skype or chat. This key position actively works to listen and comprehend questions, offer accurate information, resolve problems, professional respond to all inquiries and comprehensively document the customer interactions in customer service database(s).
This position requires strong communication skills both verbal and written, good problem solving skills, a professional demeanor with consistent and timely attendance.
Working with call center management, our dedicated training team(s), the customer service representative will stay updated on product, compliance and service offerings, remaining knowledgeable and informed of all policies. This position provides feedback on the efficiency and opportunities regarding the customer service processes.
Upon completion of training, Customer service representative must be able to demonstrate competency and mastery of the various Health care databases and tools required as part of the customer service representative position. Additionally, the ability to consistently adhere to work schedule including during weather events is a must.