Call center agent will respond to customer's telephone, chat and e-mail inquiries regarding their new online platform for banking. Question include log in details, resetting passwords, helping navigate through the new web portal.
Individual will respond to customer's telephone, chat and e-mail inquiries in a call center environment. Offer solutions while demonstrating enthusiasm, apologizing sincerely for inconveniences, listening empathetically and tolerating difficult customers calmly. Responsible for outbound calling projects when events or customer impacting system issues arise. Recognize potential exceptions and make decisions to ensure customer satisfaction and retention. Exceed increasingly challenging quality and productivity standards to support our department and company goals and initiatives.
10 am-7pm OR 1pm-10pm