The Customer Service Manager oversees the effective day-to-day operations of the Customer Service department, with emphasis on mentoring subordinates and identifying and implementing opportunities for process improvement as well as coordinating with staff, patients, providers, insurance companies, and clinics to provide through explanation of insurance guidelines for obtaining durable medical equipment/supplies and accurate billing support.
1. Bachelor's Degree or equivalent experience.
2. 7 to 10+ years of management experience in a customer service environment
3. Medical industry knowledge highly preferred
4. Microsoft Office: Excel, Word, PowerPoint