Client Service Representatives are the foundation and face of NYMC.
CSRs provide education to callers and perform an enrollment, transfer, or complete whatever action
needs to be done.
We do not determine Medicaid eligibility or manage cases.
Our role is very specific and we perform it to the highest level of professionalism utilizing principles of excellent customer service.
We are a community of professionals with a shared goal of helping New Yorkers access health
The Call Center can be a very busy environment on a Monday morning, and there is often a sense of shared accomplishment at the end of a shift.
Call Center units are structured with a ratio of approximately 15 CSRs per Supervisor, and with a Lead CSR in each unit.
Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
Educates clients on managed care. Assesses client's health care needs and assists clients in choosing a health plan.
Assists clients in enrolling/disenrolling in health plans. Receives and sorts enrollment/disenrollment forms.
Reviews enrollment forms for accuracy and completeness.
Processes enrollment/disenrollment forms.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
Location: Manhattan, New York
Posting ID: 6972745-1726
Pay Rate: Up to US$15 per hour + Dental, Health, Vision
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.