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Account Representative I

Aerotek Austin, TX
  • Expired: 6 days ago. Applications are no longer accepted.

Our client is hiring customer service professionals to reach out to their clients to provide post sale support, handling billing and information updates. ideal candidates

* Deliver consistent, high quality and professional level of service at all times
* Achieve required service levels and revenue targets that are in-line with department goals
* Efficiently and effectively handle each call
* Accurately update and maintain customer records
* Make outbound calls to customers to discuss changes with their account and up-sell/cross-sell when applicable
* Guide customers through terms of sale, billing inquiries, and scheduled payments
* De-escalate upset customers and ensure a pleasant customer experience
* Process payments and refunds when needed
* Request correspondence that documents special payment arrangements if needed
* Schedule appointments with LegalZoom's strategic partners

Training: 6-7 weeks; can't miss a day throughout training. Someone that has vacation planned, they will not be the best fit. Training is Monday - Friday 9AM-6PM



Austin, TX