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IT Services and Support Engineer

AeroCloud Systems
Dallas, TX
  • Expired: November 12, 2021. Applications are no longer accepted.

Were AeroCloud and were building the worlds most advanced cloud-native software solution for the aviation industry: the Intelligent Airport Management System (iAM). Defined by its cutting edge technology (Artificial Intelligence and Machine Learning!), our solution is genuinely differentiated from our competition, whose old, legacy systems are prohibitively expensive and not fit for use in the 21st century.

We have an experienced team with a comprehensive range of skill sets. George Richardson, our CEO, is a former professional race car driver who competed in the European Le Mans Series and was the youngest British driver ever to podium at the Indianapolis Brickyard. Ian Forde-Smith, our CTO, has been in the aviation industry for 30 years, previously built and sold a business in this sector, and is the brains behind our world class suite of products.

Were genuinely excited about delivering the market leading IT solution to the aviation industry and, in order to achieve these goals, we're searching for an IT Services and Support Engineer who will relish the opportunity and challenge of working in a high growth SaaS startup.


Things you will do,

* Act as a customer facing professional services on-boarding engineer
* Review customer requirements from contract sign off
* Review customer requirement and create on-boarding project plan
* Act as the primary point of contact between the client and AeroCloud team for the implementation of AeroCloud products
* Assist client project teams to configure and validate on the AeroCloud products to enable successful Airport users
* Lead on solution delivery related to installation, configuration, validation and defect tracking & resolution.
* Train customer teams on product use
* Have ownership for in country conference and exhibition set up
* Contribute to in country support

Who are you,

* Experience working with multi-functional teams and technology product implementations required
* Ability to travel across the USA where required
* Excellent at managing client relationships
* A natural problem solver
* Ability to manage multiple projects within defined timeframes
* Understanding of Cloud technologies, preferably AWS
* Comfortable with hardware and software product implementation
* Basic understanding of terminal and command line
* Familiar with networking and cabling
* Highly Organised and proactive


* Salary. Competitive compensation;
* Flexible working environment & hours. We're outcome-focussed;
* Technology. A brand new computer (or whatever equipment you need);

* Extensive upskilling opportunities

AeroCloud Systems


Dallas, TX



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