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Entry Level Support Specialist

Aero IT
San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary: $15-$20

Job Summary:

The Entry Level Support Specialist will assist with technology related requests of varying severity, complexity, and urgency. This role will receive requests made by clients via a helpdesk system, e-mail, telephone, and verbal communications as well as from other members of the Aero team. The Entry Level Support Specialist is responsible for resolving or escalating requests in a timely manner to adhere to service level agreements.


  • Receive, handle, and transfer telephone calls.
  • Receive and send email communications.
  • Resolve technical requests categorized as “Level I Complexity”
  • Escalate technical requests categorized as “Level II, III or above in complexity”
  • Perform technical maintenance tasks according to schedule and checklists.
  • Follow standard operating procedures and guidelines.
  • Maintain safe work environments.
  • Support all departments in reaching goals set by company leadership.
  • Maintain customer service and satisfaction by following company policy and procedures.
  • Project a positive image of the organization to employees, clients, industry, and community.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Understanding of technology terms and concepts.
  • Ability to troubleshoot and common technical problems.
  • Verbal and written communication and interpersonal skills.
  • Proficient in office productivity, and communication related software.
  • Possess organizational skills and attention to detail.
  • Demonstrate  problem-solving skills and logical reasoning.

Education and Experience:

  • High School Diploma or Equivalent Required

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.

Aero IT


San Diego, CA
92101 USA



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