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Director of Driver Operations

Advatix Inc Washington, DC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental

Director of Driver Operations

Our client is at a pivotal point in its development, growing rapidly, and plans to hire a Director of Driver Operations. This role will work cross-functionality within Operations team guiding the development of every element of the driver platform including driver recruiting, onboarding, scheduling, optimization, and delivery efficiency. Specifically, this person will:

Role & Responsibilities

● Build and manage team focused on the oversight of global community of driver partners

● Implement processes to improve and maintain efficient driver recruiting and onboarding to maintain a healthy and reliable driver supply pool

● Develop and manage driver scheduling tools, processes, and policies to support local Operations on a weekly basis and monitor and report on driver performance and efficiency on a regular basis

● Work directly with Forecasting, Marketing, and Merchandising to determine feasibility of market specific customer promotions based on current staffing levels and order volume trends

● Continuously partner with our Tech and Data & Analytics teams to create a better experience for our community of driver partners

● Introduce and maintain a driver engagement function to provide always on support for our community of driver partners

● Innovate and execute on unique strategies for driver acquisition and retention while considering key variables to drive improvements in the company’s cost-per-order and customer experience

● Use data-driven decision making and sound business judgment to run tests on everything from order organization to driver times to support agent efficiency

● Research and analyze financial and operational metrics and drive improvements aligning with the long-range financial plan

Preferred Qualifications

● 7 - 10 years of experience in consulting, strategy, business development, operations, technology, banking, analytics or related experience; driver management, last mile logistics and/or high-growth start-up experience is necessary

● Demonstrated ability to manage multiple projects/tasks at once and prioritize effectively

● Comfortable building structure and process into unstructured environments

● Strong communication and organization skills

● Strong customer service and vendor relationship building skills

● Ability to shift between high-level strategy and hands-on execution

● Experience managing/collaborating with direct and cross-departmental teams

● Ability to thrive in fast growing, fast paced environment, which requires partnering with the team while completing tasks

● Proficient in Excel; SQL knowledge is a plus

Ideally based on the East Coast (Philadelphia, New York, DC, Boston)

60-70% travel.

Comp: DOE

Our client’s delivery services provide thousands of products ranging from snacks, drinks, and ice cream to alcohol, home essentials, and personal care items directly from centrally located warehouses to our customers’ doors. Customers can rely on humorous product descriptions, daily video content changes.

The largest convenience retailer is currently in 80+ markets-24 cities and growing fast, looking for the most motivated and passionate talent to be a part of the team, grow, and join in the mission of delivering the moments that matter most.

The offer:

  • Competitive Base Salary
  • Additional bonus potential
  • Opportunity to hire and grow your team
  • Vacation, Paid Sick Time
  • Benefits
  • Rapid growth opportunity

We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

Advatix Inc

Advatix, Inc. is one of the leading providers of eCommerce Supply Chain and Logistics solutions that enables its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We also provide talent and management solutions to our clients through custom organizational design and staffing services. Advatix is based in Westlake Village, CA with a technology hub in Delhi, India. It currently serves customers in the US, Latin America, and Asia. For more information, visit www.advatix.com

Address

Philadelphia, PA
Washington, DC
USA

Website

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