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Service Delivery Rep

Advantage Resourcing Bismarck, ND
  • Posted: over a month ago
  • Temporary
Job title: Service Delivery Rep
Location: Bismarck, ND 58501
Duration: 6+ Months contract

Job Description:
  • Manage large amounts of inbound calls in a timely manner
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Strive to maintain a professional attendance record .

Skills:
  • Strong communication (oral and written) and problem solving skills
  • Ability to communicate and follow up with the negotiators and other departments
  • Ability to multi-task in a fast paced environment
  • Ability to use and navigate Microsoft Excel, Word and Outlook
  • Successful completion of all interviews required for this position

Experience:
  • Strong customer service skills and experience with direct customer contact
  • Experience with/knowledge of general billing inquiry and dispute resolution, account resolution and adjustments
  • Billing experience
  • Knowledge of telecom products and services including traditional Voice, High Speed Internet, Ethernet, IP Voice, Managed Hosting, Private Line, Networking, Contracts, Cloud and other products and services

Advantage Resourcing

Why Work Here?

Advantage Resourcing is a group of Hire Thinking®, industry pioneers providing innovative workforce solutions.

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales. Our strength is being able to solve our client's workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire. Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.

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