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Printer Admin Support

Advantage Resourcing Boise ,ID
  • Posted: 14 days ago
  • $18 to $19 Hourly
  • Full-Time
Job Description

Rate: $18-19

        Onsite Printer Support day shift, M-F 40 hours a week

               Position: Applies skilled foundation of the role to assignments within the scope of the role. Uses concepts acquired through on the job training, education, or previous experience. Employs     

 expertise and practical knowledge of applications within business environment. Exercises independent judgment within defined practices and procedures to determine appropriate action. Evaluates unique circumstances and makes recommendations. Acts as team member by providing information, analysis, and recommendations in support of team efforts. Follows established guidelines and interprets policies. The candidate will engage in research within multiple systems and reports related to assigned cases. The objective of the research is to gather missing information to appropriately close assigned tasks.  Peer training is expected. Basic report writing in assigned tools required. Professional communication with the customer is expected. Work is completed in both an independent and team environment.

 

              Education and Experience Required:

High school education or equivalent

5+ years’ experience in relevant technologies and customer environments

Strong experience working on a computer

Experience using MS Excel

 

Knowledge and Skills:

Experience working in ServiceNow or another ticketing tool

Technical background from a help desk role or desktop support background

Advanced ability to work within ServiceNow to validate and route tickets to the appropriate locations

Ability to generate and read reports in ServiceNow

Ability to work with data in Excel including run macros

Be able to make device recommendations based off the ticket information

Ability to stay organized and complete assigned tasks

Ability to prioritize work assignments

Excellent customer facing skills

 

 


About Advantage Resourcing

Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.

Company Description
Advantage Resourcing is a group of Hire Thinking®, industry pioneers providing innovative workforce solutions for Automotive, Engineering, IT, Manufacturing, Professional and Supply Chain clients and candidates.

Our goal is to deliver quality professional services to our clients, while earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity.

Creating opportunities begins by gaining a complete understanding of what makes each company and candidate unique. This is accomplished by working with and listening to the client team and by conducting thorough interviews and skill evaluations with our candidates. Using this knowledge, Advantage Resourcing is able to provide tailored workforce solutions and qualified Talent that are the right fit for each company.

This is Hire Thinking.

Advantage Resourcing

Advantage Resourcing is a group of Hire Thinking®, industry pioneers providing innovative workforce solutions for Automotive, Engineering, IT, Manufacturing, Professional and Supply Chain clients and candidates. Our goal is to deliver quality professional services to our clients, while earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Creating opportunities begins by gaining a complete understanding of what makes each company and candidate unique. This is accomplished by working with and listening to the client team and by conducting thorough interviews and skill evaluations with our candidates. Using this knowledge, Advantage Resourcing is able to provide tailored workforce solutions and qualified Talent that are the right fit for each company. This is Hire Thinking.

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