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Operations Specialist

Advantage Resourcing Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.

Title: Operations Specialist / 541470
Duration: 12 months with possible extension
Location: Austin, TX
Please note *** this position will require slight off shift hours: 7 am - 7 pm time frame, 8 hours daily with potential for overtime - covering for global support across multiple time zones (typical hours may be: 7am - 4 pm or 10 am -7 pm)

Position Overview:
The Engagement team is seeking driven, excited, and qualified candidates to expand and enhance our global operations schedule planning and execution. This position sits within Corporate Engineering team and is responsible for coordinating daily, weekly, monthly, and quarterly for all global remote support IT sites. Successful candidates will have experience in project management, operations, logistics and analytical capabilities.

Organization Overview:
Engagement is client's internal technical support team which provides staffing for Global Techstop Operations spanning in person and remote support channel operations. We navigate an ambiguous technical landscape with unique and often complex solutions while maintaining ownership and positioning ourselves as strong user advocates. Within Engagement, remote support staffing is provided by the IT Residency Program participants who are given opportunities for support experience through channel staffing, program allocation of training and development commitments based on tenure.

Top Responsibilities:

Daily
- Adjusting daily schedules to meet demand across all in person and remote support channels.
- Plan and communicate last minute adjustments based on low/no availability for IT staffing.

Weekly
- Working with IT forecasting support analyst and Operations management to plan new scheduling adjustments based on site
availability.
- Balancing work assignment along operational demand and program commitment
- Continuous evaluation and recommendation for further schedule optimization.

Monthly
- Planning coverage and balancing of schedule across locations where overlap occurs.
- Issuing a rolling schedule across all global remote support locations, meeting projected, forecasted demand.
- Coordinating major events coverage and shifting scheduling allocation based on site and global staffing changes.

Quarterly
- Working with Operations Management team to plan ahead major events such as off sites.
- Prioritization and continued long term optimization of scheduling approach to continuously improve coverage capability with
current and future staffing plans.
- Working with Program Management team to plan ahead changes related to periodic changes in staffing based on cohort based
hiring in remote support

Additional Responsibilities:
- Stakeholder meeting coordination, planning, and preservation of ongoing notes

Skill/Experience/Education
- BA/BS degree or equivalent practical experience
- 2 years of work experience in Scheduling Operations, Planning, and Logistics
- 2 years Excel/Google Apps
- Working knowledge of google sheets and app script

Desired
- Ability to self-start and self-direct work in an unstructured and fast-paced environment; comfort dealing with ambiguity.
- Demonstrated analytical and problem solving skills.
- Attention to detail and operational mindset.
- Excellent communication, interpersonal, problem-solving, and presentation skills
- Preferred relational database, SQL and large scale data analysis.

Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales. Our strength is being able to solve our client's workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire. Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.

Address

Austin, TX
USA

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