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IT Desktop Support Specialist (Windows/Mac)

Advantage Resourcing Salt Lake City ,UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

IT Desktop Support Specialist needed for a thriving Medical Device company in Salt Lake City.
Long term contract with chance to convert!

Location:
  Salt Lake City, UT

Duration:  12 months+

Rate:  Competitive

Description:

The IT Service Delivery Specialist is responsible for supporting the daily IT operations of Insulet Corporation as part of the IT Service Delivery Team. This hands-on position is a member of the broader Global IT Service Delivery Team and will work closely with the IT Service Delivery staff to improve productivity, quality of service, and customer satisfaction.

 

This role will provide Tier 1 and 2 technical support to system users including troubleshooting network and server hardware, personal computers & endpoints (PC, Mac, iOS, Android), software applications, telecommunications, and network communication issues while ensuring appropriate customer support service levels are met.

 

Responsibilities:

 

Respond to requests for technical assistance in person, via phone, and electronically for the following technologies:

Windows OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), Microsoft Office, basic network connectivity, etc.

Diagnose and resolve technical hardware and software issues via the helpdesk system.

Respond to, and drive resolution of incidents and service requests using available information resources.

Work with the IT Systems Team to address and triage system issues and identify improvement opportunities.

Log all help desk interactions escalating situations requiring urgent attention to IT Management.

Supporting AV and Video Conference equipment setup.

Document resolutions within helpdesk knowledgebase.

Provision IT resources for new hires, including the setup and breakdown of workstations.

Follow established IT policies and procedures.

Performs other duties as required.

 

Education and Experience:

 

2+ years of desktop support experience preferred.

The ability to troubleshoot and problem solve using a variety of support resources a must.

ITIL v3/v4 familiarity and/or certification a plus.

ServiceNow Certification a plus.

Other relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple) a plus.

Excellent OSX desktop and server support skills

Strong experience using and administrating JAMF

 

Skills/Competencies:

 

Experience working with a Service Management tool to update and close incidents.

Experience installing and troubleshooting Mac Operating systems.

Experience installing and troubleshooting applications across a variety of systems environments.

Experience with Apple and Android mobile products and MDM provisioning.

Experience installing and troubleshooting applications across a variety of systems environments.

Experience with endpoint management platforms (Microsoft SCCM, VMware AirWatch)

Conceptual level of understanding of enterprise information security requirements.

Strong communication and interpersonal skills to disposition high call volumes.

Excellent customer service skills.

Strong problem solving skills.


About Advantage Resourcing

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Company Description
Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Advantage Resourcing will connect you to an opportunity that closely matches your interests and skills. Advantage Resourcing is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.advantageresourcing.com.

Advantage Resourcing

Why Work Here?

As your job search partner, we can connect you with career opportunities at great companies that match your skill and experience.

Let’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Advantage Resourcing will connect you to an opportunity that closely matches your interests and skills. Advantage Resourcing is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.advantageresourcing.com.

Address

Salt Lake City, UT
USA

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