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Customer Support Representative

Advantage Resourcing Bismarck, ND
  • Expired: 25 days ago. Applications are no longer accepted.
Our client is a global communications and IT services company focused on connecting its customers to the power of the digital world. We are assisting them in there search for a dynamic self-starter with previous call center/ customer support experience.

Hours: 8:00 AM to 7:00 PM CST Monday through Friday (center hours subject to change)

Job Summary
This Customer Service Representative is responsible for responding to incoming customer inquiries, complaints, billing and toll questions related to the regulated and unregulated charges billed by our client to customers satisfaction. This is a Full-Time employee who is scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. Mandatory overtime can occur, sometimes with short notice, and is based on volume and the needs of the business. The position is center based and the center hours are 8:00 AM to 7:00 PM CST Monday through Friday (center hours subject to change). The center is a team environment where the ability to work with others is a necessity.

Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. As a representative, you will be required to:
• Manage large amounts of inbound calls in a timely manner
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Strive to maintain a professional attendance record Qualifications Basic:
• Strong customer service skills and experience with direct customer contact
• Experience with/knowledge of general billing inquiry and dispute resolution, account resolution and adjustments
• Strong communication (oral and written) and problem solving skills
• Ability to communicate and follow up with the negotiators and other departments
• Ability to multi-task in a fast paced environment
• Ability to use and navigate Microsoft Excel, Word and Outlook
• Successful completion of all interviews required for this position
• It is a requirement that all selected candidates complete an onsite job tour prior to being formally offered this position Preferred:
• Billing experience
• Knowledge of telecom products and services including traditional Voice, High Speed Internet, Ethernet, IP Voice, Managed Hosting, Private Line, Networking, Contracts, Cloud and other products and services

About Advantage Resourcing

Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.

Advantage Resourcing

Advantage Resourcing is a group of Hire Thinking®, industry pioneers providing innovative workforce solutions for Automotive, Engineering, IT, Manufacturing, Professional and Supply Chain clients and candidates. Our goal is to deliver quality professional services to our clients, while earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Creating opportunities begins by gaining a complete understanding of what makes each company and candidate unique. This is accomplished by working with and listening to the client team and by conducting thorough interviews and skill evaluations with our candidates. Using this knowledge, Advantage Resourcing is able to provide tailored workforce solutions and qualified Talent that are the right fit for each company. This is Hire Thinking.

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Bismarck, ND
USA

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