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Customer Service Fulfillment Rep

Advantage Resourcing Rochester Hills, MI
  • Expired: over a month ago. Applications are no longer accepted.

The CSR position ensures the accurate receipt, fulfillment,and invoicing of customer orders. This role is also responsible for guiding andtraining teammates in the day to day activities of order management, PLEX anddepartment processes


• ExceptionManagement—run and analyze the assigned reports Based on need, CSFS will engagethe Customer with results and resolutions

• Forecasting—aid the account managers with their discussions withCustomers and make Customer visits to discuss business needs to become embeddedwithin their organization to better anticipate their demand needs.

• Create workinstructions and process documentations as necessary.

• Responsiblefor Manual Processing of Customer Orders

• Responsiblefor Processing EDI (Electronic Data Interchange) orders and validating EDIError Reports

• PrimaryBack-up for team member accounts

• Coordinateinformation with Marketing, Production Control, Purchasing, Manufacturing,Engineering, Quality, Shipping and Sales

• Respond toCustomer calls and requests

• MaintainCustomer master data

• MaintainCustomer Price Files

• MaintainCustomer Material Cross Reference

• Access andRespond to Customer Portals/Websites

• ProcessFinancial Invoices

• Support A/Rcollection process as necessary

· Follow up on shipment shortages/overages

· TrackShipments

• Assist inthe Returns process from Customers; Coordinate with the Quality Department onthe Return Material Authorization’s

• Manage adhoc Projects as requested by Manager


• 2 yearAssociates degree required, Bachelor’s degree preferred

• Expertise inthe office windows environment.

• 3-5 years ofpast customer fulfilment experience in a manufacturing environment required.

• Must have aleadership mentality with a structured approach to problem solving

· Must have prior GM Portal experience.

Advantage Resourcing

Why Work Here?

Advantage Resourcing is a group of Hire Thinking®, industry pioneers providing innovative workforce solutions.

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales. Our strength is being able to solve our client's workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire. Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.


Rochester Hills, MI