Skip to Main Content
← Back to Jobs

Customer Service Coordinator

Advantage Resourcing Painted Post, NY
  • Expired: 15 days ago. Applications are no longer accepted.
*1 year Contract*

Job Objective:
The Global Security Operations Center (GSOC) Coordinator, under the guidance of the GSOC Supervisor, is responsible for monitoring the security of employees, facilities, and property worldwide. The purpose of this position is to detect, analyze and appropriately respond to all threats to the corporation and its employees; these threats may include extreme weather conditions, political instability, crime, terror, infrastructure failures, life safety alarms and access control alarms.

Daily Responsibilities:
Professionally represent the firm and the Global Security Division by performing duties including, but not limited to:
• Communicating directly with the employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security
• Support development of in-house database solution
• Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools
• Conducting risk analysis, and providing proactive guidance to travelers, expatiates, and facility management
• Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services
• Compiling situational and after-action reports for both security and company management
• Providing as-needed support for various security operations, crisis response and business continuity functions
• Performing business functions such as document drafting and revision, data tracking, budget forecasting, and data analysis

Minimum Qualifications:
• Bachelors degree (Business/Political Science/International Relations)
• Or Associate degree with 2+ years experience in a related field

Required Skills:
• Must maintain a high degree of confidentiality
• Flexibility to work all shifts and a willingness to work scheduled and unscheduled overtime
• Strong customer service skills
• Strong team player with a professional interpersonal style
• Familiarity with or desire to learn SQL, NodeJS, HTML, or general data science
• Aptitude for clear and effective writing under time-sensitive conditions
• Superior telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner
• Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment
• Sound operational judgment
• Comfortable in a high-tech work environment, with constant learning of new tools and processes
• Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint

Desired Skills:
• Coding and software development
• Broad geopolitical awareness, knowledge of international events, and cultural sensitivity
• Experience conducting research and acquiring and analyzing data
• Technical writing experience
• 2nd language - Mandarin, Korean, German, French, Spanish or Portuguese

Note on Schedule:
The schedule is a 4-week rotating schedule of 11p-7a, 7a-3p, 3p-11p, with every other weekend scheduled off. This schedule is set for the entire year, with short-term swaps available. There is scheduled and unscheduled overtime due to the 24/7 nature of the GSOC operation.

About Advantage Resourcing

Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.

Advantage Resourcing

Advantage Resourcing is a group of Hire Thinking®, industry pioneers providing innovative workforce solutions for Automotive, Engineering, IT, Manufacturing, Professional and Supply Chain clients and candidates. Our goal is to deliver quality professional services to our clients, while earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Creating opportunities begins by gaining a complete understanding of what makes each company and candidate unique. This is accomplished by working with and listening to the client team and by conducting thorough interviews and skill evaluations with our candidates. Using this knowledge, Advantage Resourcing is able to provide tailored workforce solutions and qualified Talent that are the right fit for each company. This is Hire Thinking.


Painted Post, NY