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Branch Manager

Advantage Pro Services
Houston, TX
  • Posted: over a month ago
  • Full-Time
Job Description

Company Overview

Advantage Pro Services is Houston's leading provider of pressure washing, window cleaning and gutter services. Our company has been servicing the greater Houston area since 1999 with a focus on the overall customer experience while providing exceptional service.

Our culture is centered on continuous learning, communication, and teamwork at every level of our company.

Our mission is to create a healthy and positive work environment, where hard work is recognized and rewarded and where there’s a clear path for career advancement.

Apply today to discover that Advantage Pro Services is not just a job, it's a career!

Job Summary:

  • As a Branch Manager, you will direct the sales, operations and ensure our proven processes are followed by all departments.
  • Responsible for the overall direction, coordination, evaluation of the operation, and maintains profits and growth.
  • Monitor budget and pay bills when necessary.
  • Assist technicians with field service requests and delinquent accounts.
  • Order and maintain equipment, supplies and materials required for service work.
  • Create a positive and supportive work environment with a passionate focus on adhering to our core values.
  • Attract and select high caliber employees, while maintaining qualified staff. Actively manage performance and motivate service staff.
  • Gain and maintain appropriate certification/licensing as required by the state and/or by branch management.
  • Maintain truck inventory records and perform periodic inspections.
  • Assist leadership in routine or other incoming duties as assigned.
  • Review daily routes.
  • Assist Field Supervisors in training and motivating technicians.
  • Administer performance reviews for employees each quarter.
  • Handle customer complaints; investigate and resolve customer service concerns.

Responsibilities and Duties:

  • 25% growth rate per year
  • Minimum 1.5% retention rate
  • Minimum 3% call-back rate
  • Minimum 4.8 (out of 5) customer satisfaction score
  • Minimum 5 reviews monthly from Yelp, Facebook, Google, etc.
  • Minimum 90% safety record (speeding, hard braking, safety procedures, PPE)
  • Obtain a minimum of a 2% up sell/cross sells closure rate with an annual goal of 2% - 5%.

Qualifications and Skills:

  • Must have 10+ years’ experience working in the service industry in a supervisory role such as a Branch Manager or Service Manager.
  • Driver’s License - Must have a clean driving record.

Benefits and Perks:

  • Competitive salary + bonus opportunity
  • Company vehicle, gas card, & mobile phone
  • Health, dental and vision
  • Paid time off
  • 401K

Please Note:

To be considered for this position, you MUST complete the culture index survey. The link to complete the survey is https://portal.cultureindex.com/public/survey/general/2142B40000 and this link will also be sent to your email address.

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Advantage Pro Services

Address

Houston, TX
77092 USA

Industry

Finance and Insurance

View all jobs at Advantage Pro Services

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