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Remote Inbound Call Operators (Onsite Training April 6-10 )

Advantage Credit Remote, OR
  • Expired: 8 days ago. Applications are no longer accepted.

**THIS POSITION WILL START April 6, 2020 TRAINING CLASS IN EVERGREEN, CO! It requires a 1 week on-site training class. Advantage Credit Inc. will pay for all transportation and hotel expenses.

*Please note this position has a set pay rate of $15.00/hr.

*We work with the consumer reporting agencies and our compliance regulations are strict. This position requires that you have a room in your house specifically for an office with a closed door. It cannot be a multi-purpose room.

**Position requires you to obtain and maintain a Business Static IP for internet. (No DSL, No Fiber & No Satellite)

Internet providers we use: Spectrum, Comcast, Xfinity, Time Warner, TDS and COX.

Principal Duties:

  • First point of contact for all incoming customer and client calls.
  • Meets or exceeds daily production quotas.
  • Maintains work quality and consistently receives satisfactory audits.
  • Assist clients when they call in with questions and concerns.
  • File supporting documentation into MCL
  • Complete tasks and/or projects that have been assigned by management.
  • Maintains the integrity of GoldMine with new phone numbers and contacts for creditors and/or vendors and updates existing ones with current information.
  • Remain up to date regarding ongoing changes and upgrades to MCL.
  • Attends and participates in customer service meetings.
  • Attends and participates in monthly company meetings.
  • Remain up to date on industry changes, compliance and regulations as well as company policy.
  • Ability to multi-task and work in a fast-paced environment despite interruptions.
  • Maintain good working relationships with our clients, creditors and co-workers.
  • Other duties may be assigned

Authority: This position has no supervisory responsibilities.

Reports to: Operator Team Lead

Working conditions:

  • All overtime requests must be submitted to and approved by management prior to being submitted to Payroll for process of the payment for overtime.
  • Separate room for Home Office with a door (cannot be a multi-purpose room).
  • Works with dedicated PC and telephone head set.
  • Your work environment should be free of clutter and away from outside noise and distractions.
  • To be eligible to be an employee of ACI, it will be necessary for you to meet the minimum business static IP internet requirements.

Training /

Experience:

  • All new customer service representatives must become FCRA certified.
  • Experience in the mortgage and/or credit reporting industries is a plus.
  • High School Graduate or GED.
  • Must be able to perform independently, be self-motivated and demonstrate initiative.
  • Ability to carry out instructions and requests in an organized and timely manner.
  • Knowledge of Internet software and Microsoft Office.
  • Demonstrate the ability to learn and understand Advantage Credit systems such as MCL, Goldmine and Docuware.
  • Demonstrate strong data entry skills.

Performance Measurements:

  • Attendance Record
  • Average Call Handling Time
  • Compliance with standard policy and procedure
  • Customer Satisfaction Rating
  • Periodic reviews

Benefits

· Medical

· Dental

· Vision

· Short Term/Long Term Disability

· Life Insurance

· 401K

· 120 Hours PTO

· Birthday PTO

Advantage Credit

When you are part of Advantage Credit, Inc. you are part of something amazing! Advantage Credit has been providing superior credit reporting services leveraging cutting edge technologies for over 25 years. We take great pride in the team we’ve built; our personnel are the most knowledgeable in the industry with an attitude of dedication, professionalism and passion that is second to none! If you share that passion, we would love to hear from you!

Address

Remote, OR
USA

Website