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Technical Support Specialist

AdvancedMD South Jordan, UT
  • Posted: over a month ago
  • $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Service professionals needed. AdvancedMD is a medical software company, we pride ourselves on the service and product we provide our customers. We need amazing people to join our team and help our clients be successful on our platform. We are looking for hard working professionals with exceptional service abilities, great communication skills and the ability to learn. If you enjoy a good team environment and great opportunities, see below for details!

Essential Job Functions

  • Answer user inquiries via phone and email regarding software operation to resolve problems
  • Troubleshoot and research problems through reading Knowledge Base Articles, reading Technical Manual(s), conferring with other Technical Support Representatives (TSR), Team Leaders or Supervisors
  • Follow up in a timely manner with status updates to customers
  • Maintain records daily of each customer case in communication tracking software
  • Contribute to Knowledge Base Articles for sharing with other TSR
  • Ability to communicate, write clearly and document problems/issues to co-workers
  • Perform other duties as needed and directed by Supervisor or Team Lead

Must be able to work any shift between the hours of 6am to 6pm MST Monday - Friday.

Job Requirements

  • Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role
  • High School diploma required; Associate's degree preferred
  • Excellent verbal and written communication skills, particularly phone and email correspondence
  • Ability to listen to and understand client issues and respond appropriately
  • Personal track record of being thorough, courteous and responsive in customer service
  • Ability to analyze information and use logic to address client issues and problems
  • Ability to coolheaded manage difficult or emotional customer situations
  • Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients
  • Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles)
  • Professional in appearance and attitude
  • Ability to conduct training and presentations
  • Ability to work independently and as part of a team
  • Willingness to be available on-call occasionally for after-hours issues


Why Work Here?

Great benefits, Growing company with lots of room for Career growth!

Engage your passion & make a difference. Get on board with meaningful work, a learning environment, strong core values, an atmosphere of innovation, multiple opportunities for growth & fun. Browse & Apply Online Today! Use the navigation to view our open positions by category. Company culture: Are you FIT? Flexible. Vibrant, collaborative & diverse culture that is open-minded & embraces change. Insightful. Innovative industry experts who transform client businesses by delivering winning outcomes. Trusted. Experienced, reliable & accountable advocates with unwavering integrity. Our employees make AdvancedMD a great place to work We take pride in serving our clients with a level of expertise everyone can appreciate. Such a challenging undertaking requires the concerted effort of uniquely gifted, forward-looking employees in order to achieve success. The employees of AdvancedMD possess a high level of creativity and ingenuity as well as the energy and determination to turn brilliant ideas into solutions. See what our employees are saying. Excellent benefits from day one Once you commit to join the AdvancedMD team, we will make sure you are rewarded and generously supported with a full array of benefits. AdvancedMD has a comprehensive benefits program that includes medical, dental and vision. We also are committed to offering you what we call a quality of life and benefits that will complement you both professionally and personally. 401(k) matching, tuition reimbursement and flexible work time are just a few of these benefits. Plus, your benefits start on your first day of employment.


South Jordan, UT
South Jordan, UT


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