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IT Systems Manager/Solution Delivery Manager (SAP) [19-01027]

Advanced Technology Solutions, Inc Boise, ID
  • Expired: over a month ago. Applications are no longer accepted.

Job Duties:

• Have a strong customer orientation to serve as the first point of contact for end-users seeking technical assistance for hardware and software issues
• Successfully deliver desired outcomes of assigned project(s)/product team(s).
• Manage project progress, timelines, budget and ensure highest-value deliverables are being prioritized appropriately.
• Lead the identification/management/mitigation of the highest risks, especially those related to business risk or potential business disruption.
• Effectively communicate project status, risks, and issues and escalate for resolution when appropriate. Tailor the message appropriately to various levels of project leadership.
• Build and maintain trusted, collaborative working relationships with project team members (including some remote team members), leadership, stakeholders and sponsors.
• Take ownership and a proactive stance to monitor support requests to manage incident status and ensure a timely resolution
• Escalate issues to application support team members and/or vendors as needed and required
• Communicate ticket and troubleshooting status to users, adhering to our help desk policies and procedures
• To investigate problems, analyze root causes and derive resolutions
• Order and track all IT assets, for new hires and all other employees
• Document resolutions for future reference
• Study companies current IT tools and accelerate the use of those tools for all users.
• Ensure hardware and software security compliance by applying Global Information security management Policy
• Ensure delivery of solutions in line with IT standards and aligned with global IT roadmap (as well as budgets, timescale, and quality).
• Assist in all technical based support questions and if needed, pursues alignment with external vendors or L2 support teams to resolve issues.
• Partner with Business, and align on regular basis topics like strategy, changes, open issues, problem solving and opportunities.
• Coordinate vendors by SLA and SoW discussions
• Ensure, in collaboration with business and other IT departments, that necessary system & process changes are properly defined, aligned and implemented (specified, followed up, tested, reviewed and implemented)
• Act as the onsite representative of the IS/IT.
• Other duties and projects as assigned

Ad-Hoc
• Any other related task assigned from time to time by a superior.
• Comply with company's policies

Experience Required

• Bachelor's degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study.
• A minimum of 3 to 5 years of systems coordinator/IT project management experience.
• Must have experience with SAP environment.
• Certified in Project Management Professional (PMP) desired but not required.

Skills and Attributes

• Team and results-oriented
• Ability to work independently with minimal instruction
• Ability to troubleshoot and analyze issues
• Organized and efficient, tracks and follows through on commitments
• Strong written and verbal communication, customer service and problem-solving skills
• Ability to plan and facilitate effective meetings
• Technical and digitally savvy and hands-on experience with information technology implementation
• Exceptional interpersonal relations, working with senior management, peers, and staff.
• Strong leadership: takes ownership and leads solutions to competition.
• Excellent analytical and critical thinking skills
• Ability to translate business needs into requirements
• Ability to manage multiple projects and multitask

Advanced Technology Solutions, Inc

ATS is an information technologies consulting company providing services to Fortune 500 companies nationwide. ATS specializes in providing full-service staffing solutions by providing technical and business personnel through staff supplementation and project engagements. The company has extensive contacts within its Fortune 500 client base and is able to access a large pool of talented and responsive professionals with proven records of accomplishment in both the technical and business fields.

Address

Boise, ID USA
Boise, ID
USA

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