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Help Desk Specialist

Advanced Resources
Chesterfield, MO
  • Posted: over a month ago
  • $20 to $25 Hourly
  • Full-Time
  • Benefits: medical, vision, dental,
Job Description

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Responsibilities:

  • Respond to escalated service requests from Help Desk associates and other team specialists
  • Responsible for first and second level support on IT systems including PC’s, printers, servers, and related IT hardware and software
  • Document and effectively prioritize client requests into ServiceNow
  • Install software, desktop/laptops systems and peripherals.
  • Maintain and organize inventory
  • Manage and organize support information knowledge base
  • Proactively identify areas of improvement to management, and lead/participate in solutions
  • Off hours contact for any IT related issues including disaster recovery

Requirements:

  • 4+ years of technology/desktop support experience
  • Extensive knowledge of Windows desktop environment and MACs
  • Knowledge of Windows Server environment administration (AD, Exchange)
  • Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs
  • Availability to work overtime
  • Preferred Certifications: A+, Network & Microsoft Certified Desktop Support Technician 
  • Basic TCP/IP networking
  • Dell workstation hardware

Apply today and lets get you started!!!

Advanced Resources

Address

Chesterfield, MO
USA

Industry

Technology

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