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Medical Appointment Scheduler

Advanced Personnel Resources, Inc. Greensboro, NC
  • Expired: 25 days ago. Applications are no longer accepted.

ESSENTIAL JOB RESPONSIBILITIES:

  1. Answer all incoming phone calls in a polite and courteous manner.
  2. Responsible for making new appointments for the physicians within the clinic.
  3. Responsible for the waiting list and scheduling of second opinion visits for the physicians of the clinic.
  4. Responsible for scheduling the appointments for the clinics physical therapists.
  5. Taking and sending messages to appropriate personnel.
  6. Maintain clinic and patient confidentiality.
  7. Performs other various tasks and work as requested.

EDUCATION: High school diploma or equivalent.

EXPERIENCE: Some previous experience in this line of work is preferred but not required.

OTHER REQUIREMENTS: None.

PERFORMANCE REQUIREMENTS:

Knowledge:

  1. Knowledge of business office procedures.
  2. Knowledge of grammar, spelling, and punctuation to type patient information.

Skill:

  1. Skill in establishing and maintaining effective working relationships with staff, patients, and the public.
  2. Skill in operating a computer and photocopy machine.
  3. Skill in answering the telephone in a pleasant and helpful manner.

Ability:

  1. Ability to read, understand, and follow oral and written instructions.
  2. Ability to sort and file materials correctly.
  3. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Call Center Environment: 12 people currently in a room set up with cubicles. All have cordless headsets though so they get up and walk around and go see doctors to ask questions or work out their schedules. Attire= scrubs. 80% are inbound calls versus 20% outbound. KPI's are tracked real time and shown on a TV mounted in the room for everyone to see. Driven by QUALITY more than anything. Need to be empathetic to people on the phone but also take control. Very positive, team-oriented environment. In one day, the call center will take/make 2800-3200 calls per day and it could range from scheduling an appointment to requests to refill prescriptions to any number of things.

Schedule: 7am-5:30pm- start at either 7am, 7:30am or 8am (staggered to allow coverage at all times during breaks/ lunch) and end time is also staggered based on start time. 1 hour lunch Tues.-Friday but only a half hour lunch on Mondays due to volume. 40-42 hours per week.

Advanced Personnel Resources, Inc.

Why Work Here?

Well-established, stable, growing company

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 30 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.

Address

Greensboro, NC
USA

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