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Bilingual Customer Service Representative

Advanced Personnel Resources, Inc. Greensboro, NC
  • Expired: 21 days ago. Applications are no longer accepted.

Essential Duties and Responsibilities:

  • Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
  • Resolve customer issues or concerns via phone, chat, or email and provide accurate product and service information, according to established policies and procedures
  • Accurately and efficiently update CRM / databases of all customer inquiries and request
  • Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
  • Maintain required performance expectations in quality, availability, call handle time, attendance, promptness

Knowledge, Skills, & Competencies:

  • Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
  • Excellent Active Listening skills
  • Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
  • Service all customers, especially those agitated, with a pleasant and professional demeanor
  • Ability to build trust and rapport with customers and coworkers
  • Ability to manage customer information with sensitivity and discretion
  • Highly accurate and detail oriented
  • Ability to multi-task
  • Flexibility in job hours from 8:00am-8:00pm Monday through Friday and a monthly Saturday 9:00am-3:00pm.
  • Computer literate and proficient at typing (require 40 wpm / 6,000 kph) with accuracy and proper grammar
  • Excellent attendance and punctuality
  • Education - High School Diploma or equivalent

Advanced Personnel Resources, Inc.

Why Work Here?

Well-established full service recruiting and staffing company with commitment to best in class service

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.

Address

Greensboro, NC
27408 USA

Website