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Bilingual Customer Service Representative- 2nd shift

Advanced Personnel Resources, Inc.
Greensboro, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Advanced Personnel Resources is currently looking for 2nd shift Bi-lingual Customer Service Representative for a client of ours in the Greensboro area.

  • Hours: Monday-Friday 2 pm-10 pm and Sat 9 am-2 pm (TRAIN ON FIRST)
  • Must be bilingual
  • 2+ years experience in a call center


Scope:

The 2nd shift Bi-lingual Customer Service Representative will be responsible for maintaining goodwill between our organization and its customers by answering questions, solving problems, and providing advice or assistance for the services of the organization. You will serve as the front line in providing a remarkable experience for our customers. The overall goal of each experience is to effectively handle customer inquiries and provide resolution while exemplifying our core values: Humble, Solution-Oriented, Transparent, Hardworking and Compassionate.

PRIMARY RESPONSIBILITIES

  • Answer inbound customer support inquiries regarding new and existing accounts.
  • Assist customers with inquiries concerning billing, setting up accounts, making payments, blocking, unblocking, etc.
  • Keep detailed call-in records using approved software and process.
  • Initiate tickets to the Technical Support department to assist customers that are not able to receive calls or with dropped call's
  • Utilize CRM software to update customer account information.
  • Perform various clerical duties as assigned.

ACCOUNTABILITIES

  • Maintain confidentiality of customer’s account information.
  • Maintain a 9 5% availability of time to assist customers on the phone.
  • Maintain talk time average at/or less than 3 minutes.
  • Seek first call -resolution with all customer contacts.

EDUCATION AND EXPERIENCE

Minimum Level of Education and Experience

  • Combination of education and work experience;
  • 2-5 years call center or customer service experience.
  • Solid work history with favorable work references.


MINIMUM SKILLS, ABILITIES, LICENSES, CERTIFICATIONS

  • Proficient in Microsoft Office Suite
  • Excellent customer service skills
  • Problem-solving aptitude; conflict resolution skills.
  • Strong organizational and time-management skills
  • Exceptional attention -to- detail
  • Typing skills of at least 30 WPM
  • Demonstrated ability to maintain a positive, professional attitude, passion for results
  • Ability to work well under pressure

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Effort / Physical Requirements

  • Ability to sit in a workstation environment for extended periods.
  • Ability to wear a headset and/or hold phone receiver to take/assist customers on the phone throughout a scheduled workday.
Company Description
Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years.

We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including:

Accounting / Finance
Administrative / Clerical
Aerospace
Biotech
Call Center / Customer Service
Consumer Goods
Executive Management
Human Resources
Insurance
Information Technology
Legal
Light Industrial
Manufacturing / Distribution
Medical / Healthcare
Purchasing / Supply Chain
Sales / Marketing
Transportation

Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates.

Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.

Advanced Personnel Resources, Inc.

Why Work Here?
Excellent career growth opportunity!

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.

Address

Greensboro, NC
USA

Industry

Business

Website

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