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Bilingual Administrative Assistant/ Customer Service

Advanced Personnel Resources, Inc. Greensboro, NC
  • Expired: 5 days ago. Applications are no longer accepted.


The bilingual Customer Service Representative answers incoming calls, emails and other communications from customers – providing world class customer service. Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information. Performs specifically assigned tasks on a daily basis and takes responsibility to ensure all tasks are done in an accurate and timely manner. Hours of this position will be 8 am – 5 pm Monday-Friday.

Duties & Responsibilities:

· Handles customer inquiries & takes their orders via phone, email, mail and chat.

· Researches, enters and updates required information using available resources.

· Manages and resolves customer complaints, identifies and escalates priority issues.

· Provides customers with accurate product and service information, follows up when needed.

· Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.

· Makes outbound calls as assigned.

· Other duties as assigned.

Education Required:

· High School Diploma Required. Degree preferred.

· Minimum of 2 years experience working in a high volume, fast paced smaller call center environment.

· Experience working with outside sales force & handling key and national accounts.

· Must speak, read and write both English and Spanish fluently.

· Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word.

· Excellent communication skills, both verbal and written.

· Strong organizational skills.

· Demonstrated success managing sales account relationships.

· Good attention to detail - MUST be able to multi-task.

· Great attitude & ability to thrive in a close team environment.

Advanced Personnel Resources, Inc.

Why Work Here?

Well-established, stable, growing company

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 30 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.


Greensboro, NC