Customer Service Representative

ANM is looking for Customer Service Representatives to join our amazing team!

Who We Are:
ANM is a fast growing IT consulting firm focused on building long-term, customer focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audio visual and Salesforce.

Our Benefits:

• Competitive Salary
• Full benefit packages (Medical, Dental, Vision, Life Insurance, Short Term and Long-Term Disability, Critical Illness and Accident Insurance)
• Paid Time Off
• 401K Plan
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared towards professional growth

Who We Are Looking For:
A Customer Service Representative at ANM is a customer-facing representative that has strong relationship building skills, has an administrative background and is eager to learn IT Sales. He/she is responsible to provide quality support by performing a variety of core functions as described below.

What You Will Do As a Customer Service Representative?

• Train AM on day-to-day operations in Salesforce

o Opportunity Creation, Management, Deal Registration, gathering pricing from OEM & distribution along with best ways to engage directly with the quoting & ordering teams
o Assist / Train with non-Cisco quoting
EX: working with APC to identify correct UPS or PDU
o Order processing
o Deal Registrations special pricing and ensures all extra incentives and rebates get applied
o Troubleshooting: Follow up on accounting questions / requests / corrections from customers

• Back up AM when absent to Assist with customer specific processes
• Work with Sales Leadership in reporting, tracking team metrics and sales goals like bookings, pipeline, account heat maps, etc
• Help assist with collections from customers that have past due invoices
• Assist with overall customer satisfaction as directed
• Back up AM when absent in Customer facing requests to define needs and provide solutions as well as ensures a smooth sales process for the customer and the business
• Enforce Process adherence and data accuracy to remove billing risk.
• Gathering of RFP data required – CoI, resume, bonds, etc.
• Procurement Contract to assist with questions once order is submitted
• Interface with current distributors and manufacturers to stay current with all special programs, pricing and technology to obtain the best price for ANM.
• Works with the account managers as part of a team to develop and maintain customer and vendor relationships
• Work on special projects as needed
• Interfaces with customers in AM absence to define needs and provide solutions as well as ensures a smooth sales process for the customer and the business

Required Education, Technical Skills and/or Experience:

• Experience in Information Technology (IT), IT services and products
• Proven customer service and relationship building skills
• Outstanding communication and organizational skills
• Solid skill in preparing written communications and materials
• Good verbal communication skills, strong work ethic, and a positive attitude
• Demonstrate proven leadership skills and time management experience
• High degree of integrity in handling confidential information
• Ability to work collaboratively as part of a team
• Ability to work independently with minimal direction

Travel:
Travel may be required for this position. Must have reliable transportation, valid driver’s license and motor vehicle insurance.