Import/Export Customer Care Coordinator

Export Customer Care Coordinator

With 25 years and counting in the industry, Advanced International Freight, Inc. is a full-service logistics and freight forwarding company with locations in Central New Jersey and Southern California. With the growing impact of global and domestic logistics on our everyday lives, our vision is to challenge and transcend traditional industry practices by creating a truly seamless solution for our clientele with the backing of modern technology and our unique, boutique-like service level.

To help excel our organization’s growth, we’re seeking an eager and passionate individual to join our team as an Import/Export Customer Care Coordinator supporting our Import/Export Team’s operational tasks. This is an excellent opportunity to develop your professional growth in international and domestic logistics.

Key Responsibilities

· Prepare, control, and distribute all required air and ocean import/export documentation in a timely fashion

· Ensure prompt and accurate booking, documentation, scheduling, and invoicing

· Communicate with air and ocean carriers, origin and destination locations regarding shipment status, special handling, and delivery of freight

· Mediate delivery requirements and shipment tracking between customers, truckers, brokers, warehouses, and vendors to ensure proper delivery

· Ensure accuracy and completeness of export/import documentation

· Act as an operational liaison with customer to provide excellent, professional customer service

· Coordinate truck deliveries with dispatch team

· Handle order fulfillment operations, billing, and customer service functions in a timely manner

· Positively impact client success

· Reports directly to Export/Import Operations Manager

Requirements

· Associates Degree (minimum); Bachelor’s Degree (preferred)

· 1+ years of experience in handling customer service

· 1+ years in freight forwarding, logistics, and/or supply chain

· Willingness to constantly learn

· Strong attention to detail

· Well organized and quick to adapt

· Proficient in using Microsoft Office Suite (Word, Excel, Powerpoint)

· Good and clear communication skills

· Speaks Korean (preferred)

Work Conditions

· Salary: $45,000 - $55,000 (based on experience)

· Full time On-Site Employment

· Location: Secaucus, NJ

· Hours: M-F, 9AM to 6PM

Company Benefits

· Health, Dental, Vision Insurance – 100% coverage for you and family

· Free Daily Lunch Catering

· Annual performance-based incentives

· Continuous Education plan available

· Certification Recognition Program

· Fitness Center Membership Subsidy Program

· Corporate Library