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Medical Office Front Desk/Call Center

Advanced Dermatology and Skin Cancer Institute Valencia, CA
  • Expired: 3 days ago. Applications are no longer accepted.

Medical office is looking for a Front Desk/Call Center Agent to join our multi-specialty medical practice. Must be diligent, detail oriented, and is able to multitask.

Front Desk/Call Center Agent to perform a variety of duties including, but not limited to:

  • Check in/out patients
  • Collect information/payments from patients and be able to explain paperwork and policies to patients
  • Build good rapport with patients by displaying an engaging, kind, and helpful attitude
  • Answer inbound phone calls in a professional and helpful manner
  • Utilize a script-based dialogue to assist patients or callers by providing information, answering questions, making appointments, and/or directing calls/inquiries as necessary
  • Make outbound phone calls in response to any inquiries, questions, or other follow ups
  • Perform data entry into a computer system, program, or database
  • Provide any other support as needed to teams, departments, managers, and other staff

Required Qualifications:

  • High school diploma/GED
  • Detail oriented and organized
  • Able to handle 150+ calls a day
  • Minimum 1 year medical office experience
  • Strong customer service, communication, and problem-solving skills
  • Proficiency with a diverse assortment of software programs, applications, and systems

Preferred Qualifications:

  • Previous experience as a receptionist, call center agent, medical admin assistant, data entry clerk, or other similar roles
  • Bilingual (Spanish or Farsi is a plus)
  • Experience using multi-line phone system
  • Previous Office Ally and NextGen experience is a plus

Advanced Dermatology and Skin Cancer Institute

With successful practices in Sherman Oaks, Valencia, Beverly Hills and Oxnard, California, Dr Michael Lin interacts with patients on a daily basis, who have come to know and trust him, with all of their skin care needs.

Address

28049 Smyth DrValencia, CA 91355
Valencia, CA
USA