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Customer Service Representative

Advanced Auto GLass Winter Park, FL

  • Expired: April 13, 2021. Applications are no longer accepted.

Job Description Glass/Automotive Company in Winter Park looking for full time Customer Service/Data Entry personnel. Individual would be responsible for handling inbound calls regarding insurance claims from policyholders, agents, and/or third parties.  Additionally data input and scheduling jobs for field techs ESSENTIAL ACTIVITIES: Professionally answers incoming phone calls from customer. Schedules customer appointments, assists technicians with work orders, verifies insurance coverage information, answers customer questions. Creates work orders for field techs Complete daily data input based on jobs completed by techs Other duties assigned by management ATTRIBUTES / EXPERIENCE / QUALIFICATIONS Education and Experience High School Diploma or GED; OR 1 to 3 years experience in a customer service role  preferred Required Qualifications Regular and reliable attendance Reliable transportation to work Maintain a professional appearance Ability to remain in a stationary position majority of time. Ability to operate computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer. Frequent communication with field techs, customers, associates, policyholders, insurance agents, and/or third parties. Must be able to exchange accurate information. Behavioral Competencies / Skills Must be comfortable working in a highly structured performance-based environment Ability to learn computer and telephone systems, products, installation and repair procedures, and scripting and claim processing procedures for the assigned insurance company. Knowledge of QuickBooks Computer skills: Microsoft Word Apply now!

Advanced Auto GLass

Address

Winter Park, FL
USA

Industry

Business

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