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Customer Service Representative

Advanced Auto GLass Winter Park, FL

  • Posted: 23 days ago
  • $12 to $15 Hourly
  • Full-Time
Job Description

Glass/Automotive Company in Winter Park looking for full time Customer Service/Data Entry personnel. Individual would be responsible for handling inbound calls regarding insurance claims from policyholders, agents, and/or third parties.  Additionally data input and scheduling jobs for field techs

 

ESSENTIAL ACTIVITIES:

  • Professionally answers incoming phone calls from customer.
  • Schedules customer appointments, assists technicians with work orders, verifies insurance coverage information, answers customer questions.
  • Creates work orders for field techs
  • Complete daily data input based on jobs completed by techs
  • Other duties assigned by management

 

 

ATTRIBUTES / EXPERIENCE / QUALIFICATIONS

Education and Experience

  • High School Diploma or GED; OR
  • 1 to 3 years experience in a customer service role  preferred
  •  

Required Qualifications

  • Regular and reliable attendance
  • Reliable transportation to work
  • Maintain a professional appearance
  • Ability to remain in a stationary position majority of time.
  • Ability to operate computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.
  • Frequent communication with field techs, customers, associates, policyholders, insurance agents, and/or third parties. Must be able to exchange accurate information.
  •  

Behavioral Competencies / Skills

  • Must be comfortable working in a highly structured performance-based environment  
  • Ability to learn computer and telephone systems, products, installation and repair procedures, and scripting and claim processing procedures for the assigned insurance company.
  • Knowledge of QuickBooks
  • Computer skills: Microsoft Word

 

Apply now!

Advanced Auto GLass

Address

1200 Solana Ave unit b Winter Park FL 32789

Winter Park, FL
32789 USA

Industry

Business

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