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National Accounts Coordinator

Advance Services Inc Memphis, TN
  • Expired: 14 days ago. Applications are no longer accepted.

National Accounts Coordinator - Memphis, TN

3 Month Contract

  • Pay range: $14 - 16 / Hour
  • All positions require Background Check and Drug Screen

National Accounts Coordinator Job Responsibilities

*Acts as a liaison between the customer, the branch, the sales representative and corporate functions (e.g. Accounting) via phone, email and other electronic systems regarding various types of National Accounts

*Creates, requests and/or maintains daily and/or weekly reports using the customer’s and/or company’s reporting systems, programs, and/or websites *Researches and analyzes customer billing and/or account questions, issues credit requests; creates and/or reviews invoices for accuracy

*Adds, converts, cancels and/or reinstates customer accounts

*Updates and/or trains customer service team and/or branch associates on new or changing customer requirements

*Participates in and/or leads conference calls with customers and other staff in order to provide specialized customer service

*Updates work order via customer web portals (e.g. opening/closing work orders, providing status updates on work orders)

*Receives telephone calls or emails which are basic and routine in nature to handle work orders placed by National Accounts customers

*Uses computerized system for inputting and tracking work order and ensures customers receive service through processing orders and coordinating issues with the Customer Account Managers

*Handles customer calls/correspondence for customer scheduling and inquires and records all customer information and call history information Education and Experience Requirements

*High School Diploma or general education degree (GED); or one to two years of related experience and/or training;

*6 months of clerical or customer service experience Knowledge, Skills, and Abilities

*Experience resolving escalated customer service issues strongly preferred

*Customer service orientation and conflict resolution skills

*Problem solving and decision making skills

*Oral and written communication skills (to include typing)

*Ability to influence leaders and peers

*Attention to detail

*Organizational skills

*Ability to work independently and meet goals

*Teamwork skills

*Ability to effectively multi-task

*Ability to adapt, learn and perform work in a fast-paced environment

*Computer skills (Microsoft Word, Excel, Outlook)

Since 1994, Advance Services has been dedicated to providing our clients with the most qualified employees in the market. We are committed to delivering unparalleled customer service as our first priority. We deliver effective staffing solutions for clients who we could see ourselves working for. Our successful business model is built on the foundation of the Golden Rule: The way we treat you is how we would want you to us and our clients.

Equal Opportunity Employer

Advance Services, Inc. is an Equal Opportunity Employer (EOE).

Advance Services Inc

Why Work Here?

Collaborative, positive and energetic environment.

Advance Services may just be the opportunity you’re seeking. Equal Opportunity Employer EOE. Advance Services employees cover a full range of jobs, from entry-level assembly workers to seasoned managers, from accountants to high-level administrative assistants. All are fully qualified and ready to join your team. Our staffing solutions are designed to meet today’s business needs: Planned and seasonal staffing Special projects Full-time staffing Professional placements Long-term staffing Over two decades, Advance Services has grown to more than 51 locations across the United States, with more than 1,400 clients, based on our honest, friendly and service-oriented relationships. In fact, we have provided staffing for 40 of the current Fortune 500 companies. How do we do it? Advance Services delivers more qualified and dependable employees than other staffing companies because we spend more time with our clients and employees up front to make a better match. Moreover, we offer our clients the best of both worlds: As an independently-owned business with multiple locations, we are small enough to establish a personal relationship yet large enough to structure our services to ensure the highest level of customer satisfaction at the corporate level. ------------------------------------------------------------------------------------------------------------------------------------------ Advance Services pueden ser la oportunidad que está buscando. Los empleados de Advance Services cubren una amplia de trabajos, desde trabajadores de la asamblea de nivel de entrada hasta gerentes, desde contadores hasta asistentes administrativos de alto nivel. Todos están completamente calificados y listos para unirse a su equipo. Nuestras soluciones de personal están diseñadas para satisfacer las necesidades comerciales de hoy: Reclutamiento planeado y de temporada. Proyectos especiales Horas de tiempo completo Posiciones profesionales Asignaciones a largo plazo Durante más de dos décadas, Advance Services ha crecido a m ¿Cómo lo hacemos? Advance Services ofrece más empleados calificados y confiables que otras compañías de personal porque pasamos más tiempo con nuestros clientes y empleados por adelantado para hacer una mejor combinación.


Memphis, TN