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Customer Success Specialist - Agricultural

Advance Services Inc Saint Louis, MO
  • Expired: 29 days ago. Applications are no longer accepted.

Advance Services is seeking candidates for the following position:

Customer Success Specialist

Creve Coeur, MO

Bayer

Contract role - through December

  • $18-22/ Hour
  • All positions require: Background Check and Drug Screen

YOUR TASKS AND RESPONSIBILITIES


The primary responsibilities of this role, Customer Success Specialist, are to:
• Gain proficiency in functionality of our programs and digital tools and learn how they add value to our customers’ operation
• Strive to deliver unparalleled customer experience from the customer’s initial engagement and through the entire life of the programs or digital tools
• Be the customer’s direct point-of-contact and consistently provide customer feedback to management and other stakeholders
• Troubleshoot any system operational issue with customers and initiate and follow-up whenever needed
• Provide 1:1 training on new features to customer base to ensure the adoption of programs and digital tools
• Proactively coach and guide customers to engage in our programs and digital tools along the customer journey that enable them to succeed with the programs and digital tools
• Support development team by generating ideas/providing solutions to improve the performance of the programs and digital tools
• Manage and compile data and performance trends
• Represent our brand to our constituents and to ensure that we deliver on our commitments to our customers.


WHO YOU ARE

Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Bachelor’s degree
• 2+ years customer support or account management experience
• Strong communication skills and technical aptitude
• Affinity for training and communicating with customers in a professional and timely manner
• Resilient and determined individual with natural problem-solving orientation
• Proven ability to function while dealing with uncertainty and ambiguity while remaining focused on delivering a great customer experience and outcome to deliver the required results
• Ability to work in cross functional teams
• Good report writing and analytical skills-set as it pertains to data management, reporting capabilities and developing trend reports

Preferred Qualifications:
• First hand experience in the agriculture industry with farming practices, equipment and digital ag platforms
• Prior experience in customer support increasing customer satisfaction, adoption and retention

  • Equal Opportunity Employer
  • Advance Services, Inc. is an Equal Opportunity Employer (EOE).

Advance Services Inc

Why Work Here?

Excellent Career Opportunities!

Advance Services may just be the opportunity you’re seeking. Equal Opportunity Employer EOE Advance Services employees cover a full range of jobs, from entry-level assembly workers to seasoned managers, from accountants to high-level administrative assistants. All are fully qualified and ready to join your team. Our staffing solutions are designed to meet today’s business needs: Planned and seasonal staffing Special projects Full-time staffing Professional placements Long-term staffing Over two decades, Advance Services has grown to more than 51 locations across the United States, with more than 1,400 clients, based on our honest, friendly and service-oriented relationships. In fact, we have provided staffing for 40 of the current Fortune 500 companies. How do we do it? Advance Services delivers more qualified and dependable employees than other staffing companies because we spend more time with our clients and employees up front to make a better match. Moreover, we offer our clients the best of both worlds: As an independently-owned business with multiple locations, we are small enough to establish a personal relationship yet large enough to structure our services to ensure the highest level of customer satisfaction at the corporate level. ------------------------------------------------------------------------------------------------------------------------------------------ Advance Services pueden ser la oportunidad que está buscando. Los empleados de Advance Services cubren una amplia de trabajos, desde trabajadores de la asamblea de nivel de entrada hasta gerentes, desde contadores hasta asistentes administrativos de alto nivel. Todos están completamente calificados y listos para unirse a su equipo. Nuestras soluciones de personal están diseñadas para satisfacer las necesidades comerciales de hoy: Reclutamiento planeado y de temporada. Proyectos especiales Horas de tiempo completo Posiciones profesionales Asignaciones a largo plazo Durante más de dos décadas, Advance Services ha crecido a más de 51 ubicaciones en los Estados Unidos, con más de 1,400 clientes, en base a nuestras relaciones honestas, amigables y orientadas al servicio. De hecho, hemos proporcionado personal para 40 de las compañías actuales de Fortune 500. ¿Cómo lo hacemos? Advance Services ofrece más empleados calificados y confiables que otras compañías de personal porque pasamos más tiempo con nuestros clientes y empleados por adelantado para hacer una mejor combinación.

Address

Saint Louis, MO
USA

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