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CSR - Call Center - 3rd Shift

Advance Services Inc Memphis, TN
  • Posted: 10 days ago
  • $15 to $17 Hourly
  • Contractor
  • Benefits: Medical

Call Center Representative - THIRD SHIFT

CSR - National Accounts

Two Shifts available:

  • 10:30pm - 7am
  • 7pm - 3:30 am
  • MUST be available to train for 2 weeks on Day Shift.

Contract up to 3 months (with possibility of extension)

  • Pay range: $15 - $17 per hour
  • All positions require Background Check and Drug Screen

Job Summary:

Provides service for National Account customers in a professional manner, ensuring contract compliance. Acts as a liaison between the
customer, the branch, the sales representative and corporate functions. Maintains special and/or ancillary services for customers;
researches and analyzes customer billing and/or account questions. Updates and/or trains customer service team and/or branch associates
on new or changing customer requirements.


Job Responsibilities

  • Acts as a liaison between the customer, the branch, the sales representative and corporate functions (e.g. Accounting) via phone, email and other electronic systems regarding various types of the business unit National Accounts.
  • Maintains special and/or ancillary services via company and/or customer websites to include scanning and uploading graphs and business proposals.
  • Updates work order via customer web portals (e.g. opening/closing work orders, providing status updates on work orders)
  • Receives telephone calls or emails which are basic and routine in nature to handle work orders placed by National Accounts customers.
  • Uses computerized system for inputting and tracking work order and ensures customers receive service through processing orders and coordinating issues with the Customer Account Managers.
  • Handles customer calls/correspondence for customer scheduling and inquires and records all customer information and call history information.


Job Requirements
High School Diploma or general education degree (GED);

or one to two years of related experience and/or training; or
equivalent combination of education and experience.

Equal Opportunity Employer

Advance Services, Inc. is an Equal Opportunity Employer (EOE).

#ASI - Department 500

Advance Services Inc

Why Work Here?

Established company seeking great employees!

Advance Services may just be the opportunity you’re seeking. Equal Opportunity Employer EOE. Advance Services employees cover a full range of jobs, from entry-level assembly workers to seasoned managers, from accountants to high-level administrative assistants. All are fully qualified and ready to join your team. Our staffing solutions are designed to meet today’s business needs: Planned and seasonal staffing Special projects Full-time staffing Professional placements Long-term staffing Over two decades, Advance Services has grown to more than 51 locations across the United States, with more than 1,400 clients, based on our honest, friendly and service-oriented relationships. In fact, we have provided staffing for 40 of the current Fortune 500 companies. How do we do it? Advance Services delivers more qualified and dependable employees than other staffing companies because we spend more time with our clients and employees up front to make a better match. Moreover, we offer our clients the best of both worlds: As an independently-owned business with multiple locations, we are small enough to establish a personal relationship yet large enough to structure our services to ensure the highest level of customer satisfaction at the corporate level. ------------------------------------------------------------------------------------------------------------------------------------------ Advance Services pueden ser la oportunidad que está buscando. Los empleados de Advance Services cubren una amplia de trabajos, desde trabajadores de la asamblea de nivel de entrada hasta gerentes, desde contadores hasta asistentes administrativos de alto nivel. Todos están completamente calificados y listos para unirse a su equipo. Nuestras soluciones de personal están diseñadas para satisfacer las necesidades comerciales de hoy: Reclutamiento planeado y de temporada. Proyectos especiales Horas de tiempo completo Posiciones profesionales Asignaciones a largo plazo Durante más de dos décadas, Advance Services ha crecido a m ¿Cómo lo hacemos? Advance Services ofrece más empleados calificados y confiables que otras compañías de personal porque pasamos más tiempo con nuestros clientes y empleados por adelantado para hacer una mejor combinación.

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