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Customer Service Representative

Advance Services, Inc.
Newark, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Customer Service Representative (Level 1)
 
Pay: $24 to $26 per hour DOE
Hours: Monday – Friday 8AM – 5PM
 
Job Responsibilities:
Using your in-depth knowledge of the company products and programs that you will gain over time through a supportive manager and team, you will provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you will prioritize well, work independently, and communicate often with team members within the organization.
 
Essential Functions
  • Provide top notch Customer Service to internal and external customers  
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Process customer orders/changes/returns according to established department policies and procedures
  • Communicate with internal teams to ensure proper scheduling of orders
  • Work closely with the invoicing team on discrepancies
  • Partner with internal/external teams to meet and exceed customer’s expectations
 
Order Support
  • Enter new orders, release blanket orders and manage reschedules
  • Perform contract review to validate all criteria on customer purchase order matches our quote prior to acceptance (terms, address, tax, qty, price, etc.)
  • Create work orders and communicate with internal teams appropriately   
  • Maintain customer part number sheets and pricing spreadsheets
  • Create, print, and validate shippers  
  • Send purchase order request (POR) to procure special material related to processing Sales Orders.
  • Calculate and process customer labor timecards 
  • Monitor customers reschedule reports and open order reports
 
Email Communication
  • Respond to customer service group email in a timely and courteous manner
  • Provide customers with order confirmation and updates
  • Problem solve customer issues / internal issues
 
Highly Desired
  • High School Graduate or GED
  • 1-2 years’ experience as a Customer Service Representative
  • Customer focused
  • Problem solver 
  • Good time management skills
  • High level of motivation and strong work ethic
 
 
 
Preferred and Helpful
 
  • Sage X3 experience or other ERP systems
  • Excellent communication
  • Effective interpersonal skills
 
 
Why work for Advance Services, Inc.
 
  • We are your employment specialists.
  • Never a fee
  • Weekly pay
  • Safety and attendance incentives
  • Health Benefits
  • Sick Time
  • Referral Incentives
 
 
Apply for this job by clicking the apply button, applying to our website and selecting a branch near you or calling our office at (408)767-2797.
 
Stop in and see our experienced friendly staff at 8021 Kern Ave. Gilroy, CA. 95020
 
Advance Services is an Equal Opportunity Employer
 

Advance Services, Inc.

Address

Newark, CA
USA

Industry

Business

View all jobs at Advance Services, Inc.