Customer Service Specialist

Our company is seeking a dedicated Customer Service Specialist to join our team. In this role, you will be the front line of our company, ensuring our customers receive top-notch service and support. You will work closely with various departments, including Graphics and Production, to ensure the final product meets customer expectations and is delivered on time. We pride ourselves on delivering quality products and services, and we are looking for someone who shares this commitment to quality and customer satisfaction.

• Provide product and price information to customers and answer customer inquiries
• Process customer orders accurately and promptly
• Work closely with customers on their order and artwork details
• Collaborate with Graphics and Production departments to ensure final product accuracy
• Identify and solve problems in product or service quality
• Adhere to corporate quality program
• Consult with management to resolve complex issues such as custom quotations and customer relations problems

• Associates Degree in Business Management, Sales / Marketing or related business fields
• Minimum of 3 years experience in a customer service, project management, or account manager role within a manufacturing environment
• 3 -5 years experience in the print manufacturing industry, preferred
• Excellent communication skills, both oral and written
• Strong organizational ability and aptitude for handling multiple projects or tasks simultaneously
• Proficiency in Microsoft programs and computers
• Ability to interpret shop orders and drawings
• Ability to assist customers in designing recognition programs that are to their liking and within their budget