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Help Desk Technician

Advance Call Center Technologies
Johnson City, TN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

MUST be local to the Tri-Cities, TN area!

Help Desk Tech Responsibilities:

  • Monitor VRU's and IVR's on an hourly basis
  • Update remote users with corporate antivirus software and any other software updates when applicable
  • Create, troubleshoot and resolve work orders
  • Troubleshoot user issues
  • Monitor Track IT ticketing system
  • Answer Help Desk line
  • Follow up on work orders with requestors
  • Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
  • Check resolutions on closed work orders daily
  • Produce weekly reports as needed
  • Update critical documentation in a timely manner
  • Administer VPN dual authentication tool

Qualifications and Experience:

  • Strong verbal and written communication skills are required
  • Strong troubleshooting skills
  • Must be detail oriented, well organized and self-motivated
  • Ability to work with all levels of management
  • Must be able to effectively work independently and in team environments.
  • Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
  • Advanced skills in Microsoft Office
  • Active Directory
  • Outlook
  • Familiar with Windows 10

Job Type: Full-time some evenings and weekend shifts

Required experience:

  • Prior Help Desk or IT experience

Required education:

  • Some college or technical school education
Company Description
Advanced Call Center Technologies is seeking enthusiastic Customer Service Representatives to join our team! We have brand new programs and a fast track to advancement.

We are hiring for new opportunities with higher pay and great stable schedules you can depend upon!

We are considered essential, and therefore our employees will continue to grow and rely on their employment during this time!

Do you love helping others, are you looking for more than just a job, how about a long term career? If so, apply now for an instant interview!

“Join Our Talent Network by texting ACTTODAY to 51893”

We offer Customer Service Representatives:

· PAID TRAINING! You can be successful even without experience

· Opportunities to advance within

· Hourly, overtime, and tremendous bonus opportunities

· Flexible full time schedules

· Fantastic Supervisors and a Positive environment

· Affordable benefits for you, your spouse, and/or children after 90 days

· Paid time off and paid holidays after 90 days

Position Summary

Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service.

Essential Duties and Responsibilities

· Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

· Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.

· Multi tasks to document while speaking with the consumer.

· Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.

· Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

· Is consistently at work and on time

· Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Other duties as requested by management

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

Advance Call Center Technologies

Why Work Here?
Advancement Opportunity, Excellent Benefits, Fun Environment! Employee Ownership!

Advanced Call Center Technologies is seeking enthusiastic Customer Service Representatives to join our team! We have brand new programs and a fast track to advancement. We are hiring for new opportunities with higher pay and great stable schedules you can depend upon! We are considered essential, and therefore our employees will continue to grow and rely on their employment during this time! Do you love helping others, are you looking for more than just a job, how about a long term career? If so, apply now for an instant interview! “Join Our Talent Network by texting ACTTODAY to 51893” We offer Customer Service Representatives: · PAID TRAINING! You can be successful even without experience · Opportunities to advance within · Hourly, overtime, and tremendous bonus opportunities · Flexible full time schedules · Fantastic Supervisors and a Positive environment · Affordable benefits for you, your spouse, and/or children after 90 days · Paid time off and paid holidays after 90 days Position Summary Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service. Essential Duties and Responsibilities · Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. · Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. · Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. · Multi tasks to document while speaking with the consumer. · Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. · Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. · Is consistently at work and on time · Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. · Other duties as requested by management ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

Address

Johnson City, TN
USA

Industry

Technology

Website

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