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Technical Customer Service Representative - Japanese/English Bilingual

Adecco Austin, TX
  • Posted: 25 days ago
  • Other
Adecco is currently assisting a local client in their search to fill a Technical  Customer Service Representative job in Austin, TX! Apply now if you meet the qualifications listed below!
 
Type:                      Full-time (40 hours / week) contract
Length:                  12 months
Pay:                        20.00 - 22.00 / HR
Shift/Hours:          Monday - Friday, 8A - 5P
 
 
Responsibilities for this Technical???????    Customer Service Representative job include, but are not limited to:
  • First point of contact for various company sales provisioning/registration systems, training systems, sales portals, etc. account support including registration and access assistance
  • Troubleshoots users' access issues by having comprehensive practical and theoretical understanding of the applications that help channel resellers sell and support our company products (e.g. SEED, AMS, ASW, ASTO, MyAccess and more)
  • Supports sales team by developing and maintaining positive customer relations with clients/ customers, which can substantially affect service and/ or product revenue(s)
  • Reports and escalates issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support.
  • Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwards to appropriate department, mass account updates, and more
  • Consistently provides prompt, reliable, and accurate information to users
  • Identify opportunities for improvement to support process
  • Participate in projects and testing efforts related to support
 
 Qualifications for this Technical???????  Customer Service Representative job:
  • Must be fluent in written and spoken Japanese
  • Prior experience in a production application support role troubleshooting, analyzing and providing root cause analysis
  • Using an IT service management system for tracking technical support cases.
  • Using a knowledge-based articles and complete documentation on processes being monitored and managed
  • Experience using MAC
Why work for Adecco?
  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent m edical, dental, and vision benefits
 
IMPORTANT: This  Technical???????  Customer Service Representative job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
 
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Adecco will consider qualified applicants with arrest and conviction records for employment

Adecco

Address

Austin, TX
USA

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